Shelby Forman Email & Phone Number

Remote

• Improved decision-making processes and client satisfaction by clearly communicating project status, risks, and mitigation strategies to stakeholders and clients.• Managed a B2B project portfolio worth over $10 million, ensuring cost control and optimized resource allocation.• Developed and maintained detailed project plans, including timelines, milestones, deliverables, and resource allocation, ensuring project transparency and accountability.• Conducted thorough post-project reviews to identify lessons learned and areas for process improvement.• Fostered strong collaborative relationships with clients, resulting in a 90% client contract renewal and extension rate.• Led cross-functional teams to promote collaboration and alignment with project goals and objectives.• Implemented agile project management methodologies to improve team efficiency and streamline project deliverables, causing a significant reduction in project timelines.• Mastered IT solutions to support clients in various LMS, AI tools, project management frameworks and Business Process Re-engineering to increase satisfaction, streamline processes.- Directed a training program for a global manufacturing company, spanning 18 countries and more than 2,600 participants, while maintaining a 91% client satisfaction and value rating demonstrating exceptional customer satisfaction and program impact.

Louisville, Kentucky, United States

-Researched and implemented effective brand exposure techniques and client interaction through social media platforms such as Facebook, Pinterest and Instagram.-Increased revenue over 500% from 2018 to 2021 by increasing overall yearly bookings and average cost. -Researched, planned out, and wrote business plans.-Delivered presentations to customers/stakeholders in relation to work and product delivery standards and expectations.-Maintained business bank accounts, payment processing and managed invoices. -Acquired, built-out, and managed a company website including writing original copy.-Ensured that products/projects were delivered to meet customer/stakeholder requirements and specifications. -Collaborated with and managed several photographers on the execution of projects to ensure optimal quality. -Utilized various marketing strategies to gain and maintain client business and trust. -Coordinated and/or assisted in conducting remote and in-person workshops and providing education to photographers.-Developed a social media marketing plan and implemented changes as needed as well as planned service and product launches to obtain optimal success from various campaigns. -Implemented a change in business structure and offerings in order to survive the 2020 Pandemic crisis.

Reno, Nv

• Served as the lead cell culture analyst for more than 100 immunology studies (GLP), and several clinical analyses (GCP) • Trained and mentored analysts on various assays, instruments, software and data regression programs such as SoftMax, Microsoft Excel and WATSON LIMS.• Troubleshoot issues with various types of instruments within the laboratory as well as performing preventative and as-needed maintenance• Performed laboratory procedures as a lead analyst and collected and reported research data in compliance with Good Laboratory Practices (GLPs), Good Clinical Practices (GCPs) and Standard Operating Procedures (SOPs), study protocols and company policies. • Developed new models and methods to offer to clients, increasing efficiency and reducing cost, with a focus on ELISA and Multiplexing• Compiled data presentations in an orderly fashion to present to clients as well as team members and management• Prepared project plans, including project schedules, work breakdown structure; communication plans, work project delegation, and quality management.• Implemented a records management program for the filing, protection, and retrieval of records, and assured compliance with the program. • Planned and executed procurement activities and the disbursement of material upon receipt.• Coordinated and facilitated project meetings• Collaborated with cross-functional teams to evaluate the best processes roll-outs.

Reno, Nevada Area

-Assisted nurses and physicians with patient care with minor and major procedures including traumas, cardiac arrests, stroke codes, assaults, and conscious sedations. -Assisted doctors with physical examinations, collected samples for laboratory analysis, and assisted in taking patient histories.-Assisted with paperwork and communication regarding patient admission, transfer, and discharge. -Obtained and recorded patient information on charting computer systems.-Performed medical procedures including EKGS, splints and casts, wound care, and taking vital signs.-Provided patients with information and comfort.-Independently maintained safe and effective care to patients with various acuity levels in a time-restricted and demanding environment.

Reno, Nv

-Provided and documented patient care under the direct supervision of a Registered Nurse.-Assigned to care for 12-25+ patients per shift.-Performed initial intake and Q4 rounding and vitals on assigned patients. -Performed basic life support and triage in emergency situations.-Maintained patient confidentiality under HIPPA.-Assisted in collection of patient data/specimens.-Obtained Electrocardiograms, as well as interpreted and recognized any changes in heart rhythms including STEMI's.-Answered telephones, performed Unit Secretary duties, entered Doctor's orders, Proficient with EMR.

Reno, Nevada Area

-Researched and developed Methods and SOP’s, which resulted in better laboratory procedures.-Process data reports and perform QA audit procedures on laboratory data.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science, Biology, General

Associate Of Science (A.S.), Science

Environmental Science

USAC study abroad program for Summer session 1 in Viterbo, Italy.