Shelby R. Email & Phone Number

• Manage content and handle bug identification for a 800+ user U.S government-funded app; utilize technology as a vehicle to spread inclusivity for those with and without intellectual disorders.• Communicate proactively and regularly with over 10 Special Olympics state programs to support app troubleshooting and onboarding.• Deliver onboarding resources and biweekly status reports to state programs, schools, and app users; answer questions and explain complex technical concepts in… Show more • Manage content and handle bug identification for a 800+ user U.S government-funded app; utilize technology as a vehicle to spread inclusivity for those with and without intellectual disorders.• Communicate proactively and regularly with over 10 Special Olympics state programs to support app troubleshooting and onboarding.• Deliver onboarding resources and biweekly status reports to state programs, schools, and app users; answer questions and explain complex technical concepts in easy-to-understand terms.• Utilize the Jira ticketing system to conduct regular UAT testing of the Generation Unified app; engineer app content using CMS Brightspot; use Confluence to develop and manage resources remotely.• Identify, report, and incorporate app trends into content; establish app weaknesses and other opportunities for improvement.• Employ UX knowledge and user feedback to plan new features for developers to implement; perform copywriting for third-party app developers.• Strategize innovative ways to streamline processes, improve workflows, and boost efficiency; contribute to a positive, productive, and inclusive workplace culture. Show less

Columbia, Missouri, United States

• Oversee day-to-day operations for the learning center; perform detail-oriented work with a persistent focus on growing technological needs.• Asset & content creation to support Learning Center needs.• Coordinate with schools and local government entities to plan community activities; facilitate diverse events from start to finish using strong project management skills.• Analyze various coding practices to determine those best suited for the learning center curricula; tailor… Show more • Oversee day-to-day operations for the learning center; perform detail-oriented work with a persistent focus on growing technological needs.• Asset & content creation to support Learning Center needs.• Coordinate with schools and local government entities to plan community activities; facilitate diverse events from start to finish using strong project management skills.• Analyze various coding practices to determine those best suited for the learning center curricula; tailor specific learning curricula to ensure individual developmental checkpoints are met.• Engage with students to optimize learning results; identify common questions and challenges and incorporate into learning curricula.• Delegate operational tasks based on team members’ strengths and abilities; coach and mentor employees with a focus on continuous improvement and professional development. Show less

Columbia, Missouri, United States

In this position, I assisted ABC-17 in operating studio cameras, audio boards, audio/video editing software, and teleprompters.

Columbia, Missouri, United States

• Delivered tier-two IT support to the largest college (Arts & Science) in Missouri; consulted with faculty and staff to provide tailored IT support according to ticketed needs.• Managed ticketed consumer issues with Cherwell management software; communicated with end users and provided ticket status updates.• Investigated Apple and Windows OS systems extensively; frequently utilized Active Directory (AD), Microsoft Configuration Manager (SCCM), and Jamf Pro.

Columbia, Missouri, United States

• Completed beverage construction and served customers in a friendly and helpful manner and led other baristas to the same degree of quality assurance. • Exposed to a fast-paced environment where autonomy, teamwork, and an ability to memorize and retain information were essential to ensure service excellence. • Acted as a business representative and delivered work to a consistent standard of quality aligned with company expectations.

Columbia, Missouri, United States

• Supported students in the development of writing skills including essay development and construction of cover letters and personal statements for professional and personal development. • Enhanced the student learning experience by identifying individual student needs and tailoring learning to ensure these needs were met.• Fostered relationships with students and oversaw the embedding of a positive, learning-focused environment through tailored tutoring.

Columbia, Missouri, United States

• Optimized the handling of typical barista tasks including beverage construction and customer service representation for Campus Dining Services. • Resolved product and service problems by clarifying customer complaints, determining the cause of the problem, identifying resolutions, expediting correction or adjustment, and following up to ensure resolution. • Entrusted with key holder responsibilities, opening, and closing the store.• Safeguarded correct monetary practices, and… Show more • Optimized the handling of typical barista tasks including beverage construction and customer service representation for Campus Dining Services. • Resolved product and service problems by clarifying customer complaints, determining the cause of the problem, identifying resolutions, expediting correction or adjustment, and following up to ensure resolution. • Entrusted with key holder responsibilities, opening, and closing the store.• Safeguarded correct monetary practices, and managed disciplinary actions with floor baristas. Show less

Digital Storytelling, Animation

Activities and Societies: Phi Beta Kappa, Honors College, ASH Scholar Program, President of University of Missouri's Virtual Reality.

High School Diploma, General Studies

Activities and Societies: Art Club, National Beta Club, FBLA, FFA, Drama Club, Academic Team Cumulative GPA: 3.95