Shelby Farrar Email & Phone Number

Indiana, United States

Indianapolis, Indiana Area

Managing leasing active for over 2,900 single family homes

9860 Westpoint Drive #400 Indianapolis, In 46256

Establishing rental rates by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate… Show more Establishing rental rates by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer. Show less

Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.

Indianapolis, Indiana Area

Manages the call center’s team of agents. Circulates the room periodically every day to listen to conversations and provide instructions. Remains available at all times for agents’ questions and concerns. Handles calls from customers who wish to speak to a supervisor for whatever reason. Monitors numbers of calls that agents handle each hour to ensure each agent is taking the required number of calls. Checks the wait time for customers on hold to make sure they are not waiting… Show more Manages the call center’s team of agents. Circulates the room periodically every day to listen to conversations and provide instructions. Remains available at all times for agents’ questions and concerns. Handles calls from customers who wish to speak to a supervisor for whatever reason. Monitors numbers of calls that agents handle each hour to ensure each agent is taking the required number of calls. Checks the wait time for customers on hold to make sure they are not waiting unreasonable lengths of time. Informs management when wait times consistently remain too long so that management may consider hiring additional employees to prevent customers from hanging up and calling a competitor. Reviews all call reports. Maintains call agent attendance records. Trains new call center agents. Meets with management to report the progress of the call agent team. Provides helpful feedback and positive communication to motivate call agents. Runs regular staff meetings with the call agent team. Keeps up with industry news. Trains call agents on new computer or telephone equipment as well as new products and services offered by the company. Communicates any company policy and procedure changes to call agents.Makes sure agents participate in continuing education to maintain any required certifications. Maintains any certifications the company requires of supervisors through continuing education or advanced training. Show less