Shelby Benson Email & Phone Number

Chilliwack, British Columbia, Canada

Vancouver

Influenced stakeholders across global time zones to successfully achieve consensus within an implementation of Shotgrid (production management software) for ILM ImmersiveRevitalized forward momentum in a long-standing project to support ILM ImmersiveCreated mock-ups within Shotgrid of proposed project solution to assist stakeholders in driving decisionsAdvocated for ILM Immersive and Stagecraft’s unique business needsCollaborated with multiple business units to prioritize requirements and drive outcomes for stakeholders

Kitchener, Canada Area

Managed technology implementation projects of Learning Management Software (LMS) for government agencies, K-12 schools, universities, colleges and corporate environments in fast-paced environmentCoordinated positively with other areas of D2L such as Sales, Training, Community, Product Development and Support to ensure that each Client is successfully supported for their launchDedicated to building strong relationships with internal and external Clients by demonstrating a sense of urgency in communications with stakeholders; following through on commitments and managing expectationLeveraged internal training opportunities to create familiarity with a new industry in a relatively short amount of timeCelebrated the successes of her colleagues and Clients

Mississauga, Ontario

Establish positive and mutually beneficial relationships with Vendors and TD stakeholdersAdminister day to day operation and performance of two appraisal Vendors (Brookfield Real Property Solutions and Nationwide Appraisal Services)Manage performance via monthly key performance indicator (KPI) reviews and quarterly score cardsResponsible for issue management by utilizing vendor network for appropriate and timely resolutions

Toronto, On

Participated in a project to create the first integrated “pay at the table” and “pay at the door” restaurant solution for Boston Pizza by managing vendor deliverables from NBSPS (payment device manufacturer) and ValueLink (gift card loyalty provider)Subject matter expert on all aspects of the Solution; understanding project scope and providing direction during the certification and pilot phases of the projectManaged the pilot deployment work package; reporting progress back to the greater project team

Toronto, On

Managed the certification of integrated chip and pin point of sale projects for high value “Major Merchant” accountsProvided exceptional customer service; regularly garnering positive customer feedback from high value accounts (ie, LCBO, The Beer Store, The Children’s Place, J. Crew, Nygard)Managed deliverables from Vendors such as AJB, Tender Retail, (payment software companies) Ingenico and Verifone (payment device manufacturers)

Toronto, On

Responsible for 24/7 critical Call Center production support and business escalations; including business continuity management, premises issues, IP based phone outages and software system outagesProvided white-glove technical support to users within the Call Center and Operations department to ensure no downtime in Merchant Services operation

Scarborough, On

Managed a roster of national service partners responsible for the execution of high value “Major Merchant” pin pad roll-outs; ensuring project time lines for roll out are met

Etobicoke, On

Administered the installation of TD Bank point-of-sale (POS) debit and credit software; specializing in the technical support of the Merchant PC and Merchant PC Batch productsProvided third level technical support for TD POS software to TD technicians as well as the internal TD Help Desk Call CenterDelivered installation and training of TD Bank POS software to TD merchants and internal / external service partners via on-site and telephone

Toronto, King/Liberty

Demonstrated world class customer service by greeting members in a professional, warm and friendly mannerEnsured that member needs were effectively addressed with “first time right” emphasis; engaging the assistance of the Assistant General Manager and General Manager as required to achieve issue resolutionMotivated and encourage the members to meet their fitness goals, celebrating their successes along the wayPromoted monthly marketingProvided club tours and Fit Fix demonstrations by tailoring the presentations to member’s needs and interests

Certificate Program, Project Management

Diploma, Computer Science With Co-Op