Account Manager
Kansas City, Missouri
Responsible for feedback solutions for multiple restaurant and retail concepts, generating approximately $1M of revenue.Develops and presents growth opportunities to upper management and C Suite stakeholders, as well as strategies for driving performance at the location level or touchpoint on quarterly cadence. Manages programs across feedback channels including customer experience, BOPIS, call center, employee experience, social and brand/panel studies.Serves as team… Show more Responsible for feedback solutions for multiple restaurant and retail concepts, generating approximately $1M of revenue.Develops and presents growth opportunities to upper management and C Suite stakeholders, as well as strategies for driving performance at the location level or touchpoint on quarterly cadence. Manages programs across feedback channels including customer experience, BOPIS, call center, employee experience, social and brand/panel studies.Serves as team lead working with internal research and technology teams to implement data collection/reporting solutions as well as develop actionable insights based on multiple data sets. Show less