Experienced business manager with expertise in program / operations management. Proven effectiveness in implementing program methodologies and processes that adhere to the Statement of Work requirements, streamline operations, reduce costs, and increase revenues, while driving customer satisfaction to achieve targeted goals in quality, service, and long term partnerships.Industry experience in the following areas: - National Contract Staffing Engagements - Software Manufacture & Distribution - Technology Procurement for Educational Institutions - Inventory Planning for Consumer Retail & Catalog Sales companies.Specialties: Program & Project LeadershipClient & Vendor ManagementManaging SOWs & RFPsMetrics & BenchmarkingProcess DocumentationContinuous ImprovementBest PracticesTeam Building & CommunicationsOperations ManagementSupply Chain & Inventory ManagementLogistics & Reducing ComplexityRoot Cause Analysis
Listed skills include Vendor Management, Management, Technical Recruiting, Project Management, and 6 others.