Shelley Morrison Email and Phone Number

Highland Park Middle School

• Responsible for all sales operations including order processing and billing, warehousing/inventory, and logistics• Audited all sales order packets for revenue and cost accuracy• Liaison to three major leasing vendors • Managed a team of 12 employees• Problem resolution and customer communications• Partnered with the Director of Service and the VP of Service/Principal for business strategies, improvements, communications, etc.• Responsible for company-wide in-house communications• Daily, weekly, and monthly monitoring and reporting of administrative expenses

Process all sales of business equipment.Create order documents, and either fill orders from our existing inventory or create purchase orders and transmit to equipment vendors.Coordinate the in-shop setup/equipment builds for each order, schedule all machine deliveries in conjunction with networking services for complete installation at customers' offices.Lease administration including gaining credit approval for new leases, billing out each machine, lease return pick-up and ship-back.Generate invoices for cash sale of equipment.Calculate sales reps' commissions, maintain monthly commission statements for payroll.Digitally archive all sales order deal packets.Maintain and monitor equipment inventory accuracy.Solve inventory-related equipment issues or questions by utilizing all database tools, track all equipment as it moves through the system, both into and out of inventory.Share in the responsibility of answering incoming calls, logging service calls to technicians, transfer calls as necessary.Field customer questions and/or complaints.

Directed a team of 3 department managers and their combined 30 employees in 9 branch offices throughout Oregon and Washington. Departments include Inventory Control and Purchasing, Shipping and Receiving, Equipment Billing, and Order Processing.Managed the Company's Logistics and Distribution teams directly, for a total of 12 local and branch delivery drivers, 7 setup technicians, and 5 route schedulers.Monitored the training, progress and productivity of each department.Created and maintained pricing for refurbished gear sales, as well as a discount program for aged and discontinued new inventory.

Managed the Company's team of 10-12 drivers, 5 setup technicians, and 3 route schedulers.Monitored and directed the maintenance of our fleet of 10-12 delivery vehicles company-wide.Maintained inventory of used copier gear for refurbishing and resale.Developed a matrix for calculating out cost pricing of all used equipment accessories.

Managed the branch's administrative expense to our monthly profit and loss report. Managed the branch's delivery driver and the receptionist. Facilitated every aspect of funding for business equipment sales out of the Eugene branch.Worked as liaison between ABS and 3-4 major leasing companies to facilitate credit approval, lease documentation, invoicing, etc. for all leased equipment transactions.Invoiced all cash equipment sales directly to customers.Monitored and maintained proper aging of receivable accounts.Maintained personnel files for the branch.

Managed every aspect of funding for copier / fax / printer sales out of the Eugene branch.Worked as liaison between POA and 4 major leasing companies to facilitate credit approval, lease documentation, invoicing, etc. for all leased equipment acquisitions.Invoiced all cash equipment sales directly to customers.Monitored and maintained proper aging of accounts.Calculated and processed bi-weekly commissions as well as monthly and quarterly bonuses for Eugene sales staff.Maintained personnel files for 22 employees in the branch.

Managed all equipment inventoried in the warehouse.Received, set up, and coordinated all deliveries of equipment.Responsible for our driver/installer's schedule and direction.Consistently maintained a monthly inventory variance of less than 1%.

Managed dispatch office for POA's four southern branches.Maintained and monitored all technicians' car stock inventories on a monthly and quarterly basis, maintaining a reconciled variance of less than 1%.Responsible for a full time dispatcher's schedule and direction.Conducted training for all new dispatchers, company-wide.Wrote a 100-page "Dispatch Manual" outlining and detailing standardized dispatch procedures that was distributed company-wide.

Dispatched for six technicians working out of the Eugene branch.Answered phones, responded to customers, entered service calls, cleared service calls with technicians upon completion.Ran daily, weekly and monthly reports for all technicians regarding statistics, parts inventories, etc.

Managed a staff of 25 customer service reps at two locations.Trained and motivated staff.Responsible for customer data base software accuracy and revision implementation.Managed collections.Administration of rate increases.Fielded all customer complaints regarding service and billing issues.Responded to and resolved customer conflicts.