Shellie Smith Email & Phone Number

Raleigh, NC, US

Miami-Fort Lauderdale Area

Private Equity and Investment Management

Fort Lauderdale, Florida, United States

Washington DC-Baltimore Area

Frederick, MD

Frederick, Maryland, United States

Leesburg, VA

Leesburg, VA

Ellicott City, MD

• Design and develop management and service delivery programs for hotel staff of 250
• Deliver systems training for hotel systems and software including Springer Miller Systems (POS, property management, fine dining), Delphi (event management), Sage 300 (ERP) and others
• SOP document creation, maintenance and administration
• Manage IT Help Desk tickets and interface
• Manager on duty for this resort, spa and golf property

Frederick, MD

• Department Head, member of the administrative staff responsible for driving a 13.3M consumer cooperative business with 3500 owners while maintaining a significant community involvement and commitment to natural and.
• As a department head, responsible for recruiting, orienting, training and supervising 95+ team members, reduced staff turnover from 68% to 14% by improving staff orientation and training, succession planning and.
• Oversight of all aspects of management development; performance evaluation procedures, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws
• Designed, developed and delivered a management training curriculum and other workshops for the team with regard to all aspects of workplace performance and professional development
• Managed company’s HRIS system providing training and support to software users
• Created Customer Service team and new customer service training program that included employee incentives, customer feedback and success measurements

Frederick, MD

• Administrative, financial and human resources management for several units with sales ranging from 5M-13M per year
• Regional trainer for all employee levels for a variety of workshops and curricula including supervisory skills, food safety certification and the 8-week store manager training program.
• Regional Human Resources subject matter expert for peer managers
• Responsible for the sourcing, staffing and training for all team members

Washington, District Of Columbia, United States

- Human Resources Manager- Payroll/Benefits administration- Job Competencies and pay band evaluation and administration- International training coordinator for internal core training programs and external workshops- field operations in multiple departments- task force trainer for hotel reflagging

English, Minor In Biochemistry

Mba Business Administration