Shelly Thompson Email and Phone Number

• Responsible for 70+ team members in 20 orthodontic offices to assist them in achieving performance targets in revenue, billing, and customer service targets through direct management.• Work closely with the office leadership teams (Office Managers, Clinical Team Leads, and Dentists) to ensure programs are effectively managed, the staff is fully trained, and that customer service standards are met and ensuring delivery of quality and compassionate dental care to every patient • Lead in… Show more • Responsible for 70+ team members in 20 orthodontic offices to assist them in achieving performance targets in revenue, billing, and customer service targets through direct management.• Work closely with the office leadership teams (Office Managers, Clinical Team Leads, and Dentists) to ensure programs are effectively managed, the staff is fully trained, and that customer service standards are met and ensuring delivery of quality and compassionate dental care to every patient • Lead in the recruiting and building of a team that will embody the culture and communicate our mission• Drive team effectiveness while managing operational budgets • Enhance communication systems within the region to ensure effective communication across the organization • Responsible for employee satisfaction and retention through practices that promote communications, rewards, recognition, teamwork, and administration of effective employee relations practices • Responsible for holding staff to the highest integrity by adhering to all government regulations and company compliance• Maintain awareness of market conditions in the region to target growth opportunities • Recommend changes to deflect competitive pressures or to seize opportunity to capture greater market share • Maintains adequate staffing levels by interviewing, screening and selecting applicants to meet patient schedule• Responsible for the operational readiness, appearance and presentation of the office• Partner to drive local marketing efforts through participating in local community affairs and events to include school screenings, and any opportunity to promote education for oral health• Audit charts monthly for proper billing documentation, clinical consents, chart documentation, and compliance• Analyze data to adjust schedules, logistics, and supplies to ensure quality patient care and maximize productivity Show less

Responsible for the day-to-day functions of the dental office, as well as the management of all non-licensed staff members.• Ensure the office delivers quality and compassionate dental care to every patient• Maintains adequate staffing levels by interviewing, screening and selecting applicants to meet patient schedule• Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective… Show more Responsible for the day-to-day functions of the dental office, as well as the management of all non-licensed staff members.• Ensure the office delivers quality and compassionate dental care to every patient• Maintains adequate staffing levels by interviewing, screening and selecting applicants to meet patient schedule• Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices • Ensures training and development of staff by identifying training needs and establishing initiatives to meet company/individual objectives• Achieves office financial performance targets such as revenue and billing first time approval rates• Responsible for the operational readiness, appearance and presentation of the office• Partner to drive local marketing efforts through participating in local community affairs and events to include school screenings, board member meetings and any opportunity to promote a positive image of Kool Smiles• Responsible for holding staff to the highest integrity by adhering to all government regulations and company standards Show less

Ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management• Lead in the recruiting and building of a team that will embody the culture and communicate our mission• Actively engage in marketing functions to promote offerings and expand client base• Regularly work with our largest accounts, complex customer needs and/or serve as a consultative… Show more Ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management• Lead in the recruiting and building of a team that will embody the culture and communicate our mission• Actively engage in marketing functions to promote offerings and expand client base• Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers• Customarily and regularly improve all operational and sales activities to ensure the company exceeds financial and customer experience targets• Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receivables, inventory reports, daily sales recaps and bank deposits• Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing workflow• Accountable for maintaining customer accounts by providing them exceptional printed collateral • Production management to ensure delivery of quality printed material on time to specifications• Drives positive culture in office, creates a cohesive team of employees who embrace and live our mission Show less