Partnered closely with Brokers and Branch Leadership to provide exceptional account management for our highest net worth clients, ensuring seamless and efficient servicing of retirement plans and investment accounts including mutual funds, stocks, and bonds.• Led the cultivation and enhancement of client relationships through strategic communication, efficient request and transaction processing, and proactive issue resolution, ensuring all documentation remained current, and all stakeholders informed.• Strategically implemented and supported firm services and solutions, including the use of products and secure services like Morgan Stanley Online and Mobile, to meet client needs.• Directed the onboarding and maintenance of client’s investment and retirement accounts, including comprehensive risk assessment, transaction processing, and account management.• Developed and prepared sophisticated client reports, providing critical support for high-level client meetings and strategic discussions.• Contributed to marketing strategies, staying informed and consulted with the management of digital and social media platforms.• Spearheaded engagement in advanced training and education programs on strategic priorities, professional development, and new platforms, ensuring team proficiency and compliance with evolving policies. Additionally, served as a trainer and mentor to newly hired associates.• Supported and led special projects, focused on streamlining processes to enhance productivity and performance.• Executed senior-level administrative functions, including overseeing telephone coverage, coordinating business travel, managing client meeting logistics, and maintaining detailed travel and expense reports.• Maintained Series 7, Series 66, and Series 31 licenses, demonstrating commitment to professional standards and regulatory compliance.

• Oversaw administrative support for multiple branch locations, assisting Branch Manager with facilities, Financial Advisors, and support staff management.• Managed Travel & Entertainment and Events & Conferences expense requests, ensuring compliance with firm policy using online business systems.• Coordinated branch events and meetings, handling logistics, planning, and accounting, collaborating with internal and external partners.• Maintained branch finance and expense management information in collaboration with CBSO and Business Service Officer, ensuring accurate financial operations.• Provided organizational support for HR functions, including I-9 processing, new hire onboarding, internal transfers, and termination paperwork.• Acted as a liaison with internal and external business partners, managing and escalating requests, and facilitating technology projects and office management efforts.• Led office management initiatives, including maintaining office supplies, business continuity plans, and acting as the primary contact for technology projects, equipment installations, and replacements

• Led the review and verification of new account forms, ensuring compliance and client satisfaction through meticulous accuracy and completeness.• Managed the processing of securities, ensuring good delivery and precise handling to enhance operational reliability.• Prepared and processed trade corrections, maintaining detailed compliance records to support regulatory adherence.• Oversaw branch correspondence files, ensuring organized and efficient record-keeping.• Provided daily financial updates to Financial Advisors and Client Service Associates, aiding ininformed decision-making.• Organized and maintained daily work files, promoting operational efficiency and accuracy.• Streamlined onboarding processes to improve client experience and operational efficiency.