Served clients to bring the core of their brand to life – whether from inception or as an evolution. Showcased human truths to create more impactful, empathetic work. Collaborated with internal teams (client leadership, design, implementation) to bring forward robust and engaging work, no matter the client ask.

Partnered with brands to build equity and loyalty through innovative and strategic business solutions. Worked collaboratively with creatives to create meaningful and impactful solutions for client needs.

Collaborated with team to strategically brainstorm, develop and implement projects for clients. Maintained client relationships through continual touchpoints. Created compelling documents to inspire innovation and ideation.• Attended in-take calls and capture notes for Lead Consultant.• Coordinated qualitative research notes and summaries.• Collaborated on project design and strategy.• Crafted strategic content and language for proposals, reports, presentations andother project-related materials.• Maintained and grew client relationship through touchpoints and communication.

Oversaw all inbound and outbound marketing goals and campaigns for marketing and client engagement teams companywide. Directed digital advertising campaigns on social media and other platforms to increase brand awareness and consumer engagement.• Researched, planned, and deployed $60,000 yearly conference strategy.• Oversaw social media, email and website marketing, writing, planning, andpublishing.• Developed brand guidelines and oversee all public presence to assure brandguidelines are met.• Developed onsite body content, meta descriptions and page titles in support ofSEO strategies.• Created marketing collateral for sales meetings, trade shows and company executives. • Managed in-house advertising program consisting of print and mediacollateral pieces.• Proof read all marketing materials, proposals and any other copy documents. • Partner with leadership to ensure business goals and priorities are met.• Tracked marketing and branding campaign results and provide informedrecommendations for optimization.• Managed the Net Promoter Score process for client feedback.• Organized & maintained data entry within Salesforce/Pardot.• Coordinated travel for Client Engagement Team, Account Directors and Consultants.

Elevated marketing & branding goals and campaigns for marketing and client service teams. Fine-tuned the execution of creating exceptional experiences for clients.• Spearheaded Client Services initiatives to provide a top-notch experience.• Launched first iteration of Brand book.• Partnered with Director to establish and implement marketing plans.

Managed receiving, shipping, and stock levels of all store use and sellable inventory. Implemented Apple sales and customer service strategies to create phenomenal experiences for customers.• Exceeded expectations on all metrics for the Back of House Specialist Role.• Led sales team in business leads to generate customers for business to business sales.• Worked with Visuals Team to implement and maintain Apple brand standards on the sales floor.

I was in charge of the entire stockroom and all of the stock employees. I checked in and handled shipments, I censored all of the items, kept track of stock levels, trained new stock employees, and organized and maintained the stockroom.