Sheri Collins Email & Phone Number

Phoenix, Arizona Area

My temp position at Progilisys afforded me the opportunity for placement at TriWest as a permanent fulltime position. And following to Sr. Tech Support Analyst in my current position.I provide escalated point of contact support for all technical issues in the company. As this Senior point of contact for the company, I provide support to 2000+ users in our remote hubs and work from home locations, and hands on support in our headquarter offices and our many Home-based employees utilizing Virtual environment, Dameware, VMWare, Remote Desktop. Providing services and resolutions such as, password resets, AD Account Creations and updates, troubleshooting connectivity and issues with faulty equipment.

Phoenix, Arizona Area

I provide first point of contact support for all technical issues in the company. As this first point of contact for the company, I provide support to 6000+ users in our remote hubs and work from home locations, and hands on support in our headquarter offices and our many Home-based employees utilizing Virtual environment, Dameware, VMWare, Remote Desktop. Providing services and resolutions such as, password resets, AD Account Creations and updates, troubleshooting connectivity and issues with faulty equipment.

Scottsdale, Az

In my role as a Service Desk Analyst, I provide first point of contact support for all technical issues in the company. As this first point of contact for the company, I provided support to 2000+ users in our call centers, our corporate office, international and domestic offices and our many Home-based employees utilizing Virtual environment, Dameware, VMWare, Remote Desktop, Password Resets, AD Account Creations and updates.Administrative role – Sabre Red Workspace, Amadeus, Great Plains, and other software products indicative of the travel industry.• Provide support to all users within the company via phone, MS Skype, walk-ups, email, and Vivantio ticketing system.• Provide “dispatching” support to assign tickets and issues to individuals or groups and assure resolution of issue for users.• Responsible for creating user accounts for new users and provisioning access to existing users.• Maintaining an inventory of computers (desktops, laptops and thin clients). This includes inventory count, imaging, naming of devices and assignment to employees.

Greet Guests, Assist with Guest questions, Check Guests in and out of Resort, Answers incoming calls, file all registration paperwork, Compile Welcome packets, print registration cards for arrivals, verify housekeeping reports and status of rooms, run reports on occupancy, guest folios, etc., post room charges, maintain communication with other departments, balance cash drawer, dispatch staff to guest rooms, responds to calls and questions to owners and departments, similar and related duties as assigned.

Greater San Diego Area

Conducted regular reviews of audit logs.Kept aware of relevant security policy and technology, and recommended and implemented appropriate policies and system changes.Participated in risk assessments during the Certification and Accreditation process.Conducted periodic reviews to ensure that systems were operating securely and procedures are being followed.Kept division management aware of system security issues.Participated in the development or modification of computer environment security plans and requirements.Applied federal and organizational directives to manage system security operations.Configured Local and Domain Security policies on XP desktops and Server 2003.Ensured that inspections, tests, and reviews are coordinated for the systems.

Greater San Diego Area

Managed documentation, cabling layout and installation, analysis of network needs, design of network architecture, printing services, and backup solutions.Trained staff on various issues, including network file locations and mapping network drives. Implemented testing and upgrades for desktop system OS and drivers for software programs, Established and set up installations in Server 2003, Windows NT 4.0 and Windows Server 2000 Arranged office relocation involving network planning, LAN cable runs and installation, installation of phone wiring and jacks in the internal office, procurement of original office machinery and computers, servers and all hardware necessary for functional network environment. Set up new workstations and new hardware, software configuration management as the Systems Administrator to the server and workstations at MCAS Miramar. Developed skills system installation and maintenance, including configuration, repair, and replacement for internal and external components, cards and drives.Active Directory setting up security on classified drives, creating groups for use of group policies.Performed revisions, courseware updates and maintenance on interactive IconAuthor Squadrons.Maintained software configuration at NAS North Island squadrons, and performed system maintenance programming.Maintained records of LAN activity, coordinated LAN assets, maintained a back-up system to prevent data loss, provided all users with assistance and support with any technical concerns, problems, or malfunctions of software and/or hardware.Instrumented migration of the learning center, classroom conversions for the Navy, and the DPA offices from Windows 3.11 to Windows NT 4.0 platform. Conversion from Novell 3.12 to Windows NT Server 4.0

Created corporate software program to perform accounting/payroll functions. Supported corporate regional site as LAN support, and diagnostic hardware/software expert.Installed, and managed network token ring system, as well as facility computer equipment, accessories, and software.Managed and maintained the corporate Televisual Conference Communication System (TCCS).Coordinated office supply ordering and distribution to all sales offices, petty cash account and ledger tracking, office structure guidelines, and telephone procurement and training on voicemail systems and implementation.

Certification, Nispom Chapter 8 Implementation

Education record

Activities and Societies: Cheerleader, Gymnastics Team, Drama Club, Girl Scouts - First Class (Golden) - Hiking, Backpacking, Flight.

Certificate, Comp Tia A+

Activities and Societies: •Cisco CCNA OSI – Certificate •Comp TIA A+ - Certificate

Certification, Microsoft - Mcse - Mcsa - Mcdba - Mcp

Certificate, • Project Management For It Professionals Certificate

Certificate, Dreamweaver

Activities and Societies: Dreamweaver 3 – Certificate Coursebuilder – Certificate

Certification, Novell Cna Certified

Cert, Computer Specialist

Certificate