Sheriff D. Email & Phone Number

London, England, United Kingdom

As a Dispute Resolution Manager, I lead a team of Investigators and Adjudicators to ensure fair and impartial investigations into residents’ complaints brought to the Ombudsman. I manage and support the development of people, processes, systems, and output for effective dispute resolution.Alongside my line management responsibilities, I deliver investigation training for all new caseworkers. I share thoughts for the development of policy, support recruitment in the dispute resolution space, engage with member landlords, and influence our approach to decision making.

London, United Kingdom

In my previous role as an Adjudicator, I investigated and resolved complex disputes between landlords and tenants. I was able to draw on housing law, best practice guidance, and dispute resolution principles to arrive at a decision that was fair for all parties. Where necessary, I issued orders for landlords to put things right and identified areas for learning.

London, Greater London, United Kingdom

Swindon, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London

Masters Degree, Organised Crime, Terrorism And Security, Merit

Bachelors Degree, History And Criminology Bsc Joint Honours, 2:1