- Led two Agile teams as a dedicated servant-leader, proactively identifying and removing impediments to ensure the timely delivery of high-quality products.- Guided team members in successful Agile methodology adoption.- Facilitated Scrum ceremonies (planning, stand-ups, reviews, retrospectives) to drive continuous improvements in team performance.- Collaborated with Product Owners to groom the backlog, prioritize user stories, and define acceptance criteria, aligning development… Show more - Led two Agile teams as a dedicated servant-leader, proactively identifying and removing impediments to ensure the timely delivery of high-quality products.- Guided team members in successful Agile methodology adoption.- Facilitated Scrum ceremonies (planning, stand-ups, reviews, retrospectives) to drive continuous improvements in team performance.- Collaborated with Product Owners to groom the backlog, prioritize user stories, and define acceptance criteria, aligning development efforts with business requirements.- Led biweekly retrospectives to identify areas for improvement and implemented action plans, fostering a culture of continuous learning and adaptation.- Ensured that impediments were promptly discussed, communicated, and resolved, allowing the team to maintain a high level of productivity.- Implemented Agile metrics and reporting such as burn-down, velocity, and burn-up charts to track and improve team performance over time.- Played a crucial role in managing change by creating and administering Change Request Tickets (CRQs) in BMC Remedy for monthly product releases. Show less

- Analyze business requirements and check if the requirements are feasible for Robotic Process Automation (RPA).- Designed and implemented a documentation style guide to improve consistency and readability.- Collaborated with software development and product management teams to produce user-friendly software documentation

- Key role in scaling Agile practices, facilitating organization-wide transition to Agile.- Researched and coached team members and stakeholders on Agile best practices, promoting self-organization and accountability.- Conducted Agile training sessions for multiple teams, enhancing understanding of Agile principles.

- Collaborated with integrated teams to identify documentation requirements.- Developed and maintained documentation standards and templates.- Created Guidelines and Checklists (G&C) document to maintain consistent documentation standards across teams.- Created and reviewed a varied range of documents, including user manuals, technical guides, process documentation, and proposals, to ensure accuracy, consistency, and compliance with industry standards.- Provided expert advice on… Show more - Collaborated with integrated teams to identify documentation requirements.- Developed and maintained documentation standards and templates.- Created Guidelines and Checklists (G&C) document to maintain consistent documentation standards across teams.- Created and reviewed a varied range of documents, including user manuals, technical guides, process documentation, and proposals, to ensure accuracy, consistency, and compliance with industry standards.- Provided expert advice on documentation strategies to improve user experience.- Conducted assessments to identify skill gaps and provided solutions to improve the skills.- Provided individual coaching and feedback to improve written and verbal communication skills.- Designed and delivered training sessions on effective e-mail communication, presentation skills, and best practices for creating and maintaining documentation and intercultural communication. Show less

- Developed PowerShell Scripts to perform server health checks.- Provided solutions to Level 3 server issues.- Worked with collaborative teams to deliver a quality product.