Sherri Perkins Email and Phone Number

• Communicates and manages expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements• Partners with leadership team and other functions within the organization to ensure positive working relationships and effective communication, resulting in employees being informed and educated about critical information and strategy needed to be successful in their role• Conducts monthly team meetings to deliver key communications… Show more • Communicates and manages expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements• Partners with leadership team and other functions within the organization to ensure positive working relationships and effective communication, resulting in employees being informed and educated about critical information and strategy needed to be successful in their role• Conducts monthly team meetings to deliver key communications and buildteam spirit and provide employee recognition• Develops personal performance plans along performance feedback and quarterly performance plan reviews. Establishes career and personal development goals with employees that enhance skill sets and knowledge of the industry, products, and quality customer service • Develop plans on process improvement working with the regions, develop a detailed plan to track the progress. Show less

Market Development Construction Coordinator at Comcast CableFebruary 2004 - December 2016 • Provide best in class Business Services sales support team members and partners Communication support toProvide consistency and excellence• Maintains accurate and quality team activity reports as required tracking ongoing Projects• Develops and implements best practices that contributes to the team success• Communicate with customers, detailing their status during the construction… Show more Market Development Construction Coordinator at Comcast CableFebruary 2004 - December 2016 • Provide best in class Business Services sales support team members and partners Communication support toProvide consistency and excellence• Maintains accurate and quality team activity reports as required tracking ongoing Projects• Develops and implements best practices that contributes to the team success• Communicate with customers, detailing their status during the construction process• Maintain multiple databases to provide visibility into team/field progress• Prepare, process and track commercial financial documents• Reviews, process and stores Commercial Legal Right of Entry agreements• Partners with construction on all aspects of commercial construction, start to finish• Subject matter expert who assists Sales, Finance and Construction partners throughout the Division• Successfully managed key projects which resulted in increased sales penetration Show less

• Collaborated escalation efforts across multiple departments to ensure job completion and high levels ofSatisfaction• Liaison between internal/external customers coordinating all escalation aspects from start to finish• Mentored new OSC hires on escalation processes

• Processed customer transactions and responded to inquiries in a responsive, timely manner• Consistently maintained personal and team sales goals• Assisted customers with billing and various troubleshooting with their Broadband services• Mentored new CARE hires