Sherri Perkins Email and Phone Number

• Recruited, interviewed, hired, trained, and managed the day-to-day responsibilities of 35 employees between the Massage, Facial, Nail, and Medispa Departments as well as the front desk receptionists.• Developed monthly advertising campaigns that were displayed in magazine publications, held promotional events every 2-3 months, maintained social media content, and conducted email blasts.• Executed ongoing skills training for employees to ensure service standards provided were upheld and projected financial goals of each department were met. • Conducted 90 day reviews for new hires and staff evaluations on a bi-annual basis, determining development strategies to ensure employee growth.• Provided comprehensive medical and wellness care to clients, integrating spa services and traditional alternative therapies and treatments, as part of the Medical Spa offerings. • Developed Medispa Surgical pre and post op protocol for services and products.• Instrumental in Margot European Day Spa receiving “Best Spa Award” 8 years in a row.• Maintained an up to date version of the Spa’s Procedures Manual to ensure compliance.

• Administered professional massage and body treatments to clients in compliance with spa protocols and accepted certification practices.• Thorough knowledge of numerous massage modalities, including Swedish, Sports, Deep Tissue, Aromatherapy, and Hydrotherapy as well as body treatments, such as Salt Glows, Seaweed, Mud, and Mineral Wraps.• Promoted the spas treatments, services, and retail, informing clients of promotions and discounts available.

• Administered HR programs and policies.• Maintained employee files and updated the database with all employee changes.• Conducted open enrollment and facilitated new hire orientation.• Audited and calculated health and life insurance policies.• Monitored and processed employee flexible spending accounts.• Administered COBRA benefits and worker’s compensation claims.

• Administered AAP/EEP processes.• Maintained and updated the policy and procedures manual.