Sherry Chen Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Promoted within a six-month period to Senior Lead in recognition for strong customer service skills
• Liaison between Operations, Customer Experience, Product, and Engineering teams
• Implemented a proactive strategy to keep processing time low and shortened the customer wait time
• Communicate account and technical issues with external stakeholders and escalate when necessary

Toronto, Ontario, Canada

• Trained new shipping coordinators, including managing and updating the shipping guidelines accordingly
• Demonstrated exceptional time management skills by prioritizing tasks and meeting deadlines
• Implemented a cross reference strategy for wrong orders sent out which increased both CSAT and NPS

Toronto, Ontario, Canada

• Managed, organized, and coordinated the shipment of packages using alternative shipping couriers
• Problem solved shipping issues and communicated with management as issues arise
• Emailed and followed up with customers in regards to order issues and refunds

Toronto, Ontario, Canada

• Assisted in the fulfillment assembly line
• Prepared and packed e-commerce and purchase orders in a timely manner

Waterloo, Ontario, Canada

• Developed staff by providing on-going coaching in a fast-paced environment
• Performed professional customer service by maintaining knowledge of the store inventory and sales activities
• Ensured that any complaints are managed in a positive manner and ensured recurring business by providing solutions

Taipei City, Taiwan

• Exhibited leadership skills by organizing meetings with all the zoo interns to keep everyone informed about the upcoming events
• Helped zookeepers with daily maintenance of habitats, behaviour training, diet preparation, record-keeping, and medical procedures of diverse collection of animals
• Shadowed veterinarians to observe veterinary procedures and dissections
• Assisted nutritionists with food distribution of each area of the zoo and the making of specific diet for pandas and monkeys
• Attended the Sunda Pangolin Conservation Planning Workshop as a representative of Taipei Zoo in Singapore