• Management of contracts, forecasting, risk management, service delivery, Pre-Sales & Sales partnering with all lines of business to grow revenue for multi-million dollar accounts.• Manage Cloud and On-Premise accounts to ensure customers receive service excellence,

Technical Support, Cross-Functional Collaboration, Customer Advocate. Assist customers with maximizing their multi-million dollar Oracle investments and enhance their experience with value added services to ensure continual operations of their critical business systems. Author MOS notes. Became SME in Enterprise Manager for the team.

• Onsite account manager and technical lead at Census Bureau, whereby I ensured operational stability of Oracle products in their environment within their overall infrastructure. Facilitated quarterly account review of Service Delivery plan. Trusted advisor, worked with client management in strategic planning of Oracle products new release and/or new product.• Improve customers confidence in Oracle products as Dedicated Point of Contact to maximize their Oracle investment, to improve… Show more • Onsite account manager and technical lead at Census Bureau, whereby I ensured operational stability of Oracle products in their environment within their overall infrastructure. Facilitated quarterly account review of Service Delivery plan. Trusted advisor, worked with client management in strategic planning of Oracle products new release and/or new product.• Improve customers confidence in Oracle products as Dedicated Point of Contact to maximize their Oracle investment, to improve overall customer satisfaction, and enhance the Customer experience.• At the Census, built the initial CIS (Computer Internet Security) framework for Oracle databases for rapid deployment of servers to application teams. Lead subject matter expert working with system administrator to build, test, and implement processes and scripts to facilitate rapid deployment of host servers with fully functioning Oracle database delivered to the applications team.• Team lead of two engineers.• Provided other short-term engagements to other federal agencies and local government agency. Show less