Sherry Green Email & Phone Number

New Orleans, Louisiana, United States

Provide pre- and post-training support to participants as needed.Partner with others for the design, technical development and publishing of technical training curriculum while working collaboratively in a cross functional team with other subject matter experts.Configuration of applications based on training and curriculum requirements.Consult and collaborate with stakeholders to implement problem/case-based learning and interactive educational methodologies.Review and test new and revised curriculum offerings from other team members, providing feedback and suggestions for improvement; contributes to new curriculum or program ideas.Regional travel required as needed to deliver on-site training classes. Occasional weekend working required to support & deliver recruitment sessions as Syniti continues on it’s growth path.

Works in a hybrid role as a senior trainer and instructional designer.• Develops training materials, e-learning courses and videos utilizing different platforms such as Camtasia and Articulate 360. • Proficient in M365 and Teams. • Conducts live instructor-led training and virtual training DaVita’s proprietary clinical software and related processes for all modalities (ICHD, PD, HHD and Nocturnal). • Conducts live instructor-led training and virtual training on a variety of applications including MS Office Suite, DaVita’s Learning Management System and Teams.• Demonstrates ability to adapt to individual learning styles of adults and apply learner-centered principles. • Incorporates creative, interactive training techniques and appropriate instructional media to maximize knowledge transfer, retention and enhance learner experience. • Demonstrates ability to work in a team, facilitate effective team interactions, and foster a positive work environment. • Demonstrates time management skills and ability to work independently from home or in a Neighborhood as well as possess the ability to prioritize and handle multiple priorities concurrently with shifting time frames to meet deadlines as specified. • Demonstrates organizational and planning skills, effective project coordination, facilitation, and implementation based on the assessed training need.

Brentwood, Tn

• Provides direct support to facility product users and prospective users via phone/web meetings, ticket maintenance and onsite visits.• Helps prepare product training materials and assists with facilitating training based on users’ and the organization’s needs. • Provides continual analysis on workflow and demand to ensure that systems optimize productivity and accountability of users. • Communicates customer feedback to Director of Clinical Applications. • Provides implementation, technical and training support for facility implementations and new releases, including installation of hardware (signature pads) and/or software set-up. • Performs all other duties as assigned.

Harahan, La

• Developed and implemented an updated program for training new hires working in production. • Work with supervision to develop training to address specific business needs identified by product/process audits and performance metrics.• Establish a system and help evaluate trainees for the effectiveness of training and individual employee growth.• Coordinate the delivery of training in multiple formats including classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, web-conferences and workshops.• Maintain collateral for training sessions such as user guides, technical documentation, online resources, and other marketing/promotional and supporting materials.• Ensure the quality and consistency of course content.• Ensure effective and efficient delivery of training by assessing training needs, tracking participation in training sessions, analyzing user satisfaction by gathering feedback and implementing a measurement process, and maintaining records on all session offerings, registrations, and attendance.

Golden Meadow, La

• Develop and implemented the organization’s first training system record database utilizing an internally developed SharePoint database program, and subsequently managing all training records for the organization by collecting, sorting, filing, and tracking training records in an electronic medium, in order to confirm the appropriate, and continually updated levels, of education, training, and experience as required for each position. • Develop training modules for all disciplines within the organization including operations, production control, quality, engineering, HSE, HR, and supplemental functions. • Develop training systems in accordance with leading quality system standards including ISO 9001 and API (American Petroleum Institute) Q1, which focused upon building training modules which included introductory training for quality management systems and specific job roles for operations, quality control, material handling, sales, purchasing, and administrative functions; also developed and implemented a qualification and competency evaluation system for all positions within the organization, with the overall goal of ensuring that personnel were aware of the relevance and importance of their activities toward contributing to the achievement of the quality objectives and product quality expectations.

Assists with supporting home health and hospice users in HomeCare HomeBase by helping to ensure all user requests are received in writing, are properly evaluated and responded to in a timely manner utilizing the BMC Service Desk Express ticketing system.Participates in review meetings with user(s) committees to assist in establishing Project priorities.Guarantees effective and efficient completion of project assignments in accordance with standard procedures.

Train and support Meditech 5.66 Client Server upgrade and Go-Live initiative for the St. Joseph Health System. Modules trained: Scheduling, B/AR, HIM, Diet and Spiritual Care.

• Performed in a supervisory role as team lead for the following applications: SAP A/P, A/R G/L and HomeCare HomeBase EMR.• Assisted upper management and project managers with executive brief meetings with our clients to develop schedules, training materials and rollout dates. • Served as the liaison between Implementation, Clinical and Financial Operations relating to policy and procedure. • Conducted instructor-led classroom training, performed Webex training, provided a friendly learning environment and maintained training materials.

• Conducted new hire and continuing training for attorneys and staff in 13 offices.• Performed training needs assessments for all offices.• Coordinated training schedules and calendars.• Measured performance of training programs and provided feedback and recommendations to the partners in charge at each office.

• Conducted instructor–led training to both faculty and staff on PeopleSoft functionality.• Developed and coordinated UNO/PeopleSoft curriculum.• Scheduled classes and coordinated training materials and facilities.

• Conducted training to Louisiana Department of Transportation and Development employees.• Implemented a training program for inspectors only called SiteManager to allow them an understanding of the application to enhance effectiveness and efficiency of their roles.

• Led software training.• Interfaced among CompUSA customers to broaden their computer knowledge.• Served as Team Instructor for national projects such as CIGNA and the Social Security Administration training their employees on new and specialized programs.

B.S., Management Information Systems

Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Marching and Concert Band