Supported and maintained LAN/WAN and related equipment.Diagnosed and resolved all network related issues.Created and made changes to end user accounts.Managed Cisco Switches and Routers for network operations, utilizing network monitoring tools to optimize network efficiencyMaintained, troubleshooting, and repaired hardware and computer peripherals including Printers, Desktops, Scanners, Wireless devices.

Job Responsibilities: Work within the Single Digits Operations Project Team to complete projects efficiently and effectively Install Cisco gear (DMZ, Firewall, switches, and AP) for Fortune 500 clients across the US Design, configure, implement, and document network equipment according to Single Digits Networkstandards to maximize our customer’s network and application throughput and performance Lead onsite Single Digits field technicians and/or subcontractors, as… Show more Job Responsibilities: Work within the Single Digits Operations Project Team to complete projects efficiently and effectively Install Cisco gear (DMZ, Firewall, switches, and AP) for Fortune 500 clients across the US Design, configure, implement, and document network equipment according to Single Digits Networkstandards to maximize our customer’s network and application throughput and performance Lead onsite Single Digits field technicians and/or subcontractors, as required to ensure installations are completed on schedule and according to the Single Digits standards and SOW to ensure customersatisfaction Test and QA implemented networks to ensure optimal functionality Survey properties for the installation of a HSIA Wireless networks, including but not limited to signalstrength testing, evaluating cabling requirements, labor requirements, equipment needs, physical siteneeds, etc. Assist in the ongoing development of tools and processes to improve efficiency and accuracy indeployments Audit inbound design specifications, identifying technical risks and making recommendations to mitigate or resolve any issues Assist with execution of conference, break fix, and NOC tasks and projects as requested Show less

• Install and troubleshoot Network WAN/LAN issues• Troubleshoot VOIP issues• Install and troubleshoot POS system

Consult with clients regardingDNS and DHCP Server issues.

• Utilize monitoring tools to proactively identify problems with networks, systems, and applications• Effectively troubleshoot and isolate technical issues (Telecom, IP, Ethernet, Layer 1, 2, & 3) with customers network services provided by Masergy• Contact internal and external customers proactively regarding service affecting events• Work closely with service provider partners to drive issues to resolution• Provide excellent customer service while corresponding with customers… Show more • Utilize monitoring tools to proactively identify problems with networks, systems, and applications• Effectively troubleshoot and isolate technical issues (Telecom, IP, Ethernet, Layer 1, 2, & 3) with customers network services provided by Masergy• Contact internal and external customers proactively regarding service affecting events• Work closely with service provider partners to drive issues to resolution• Provide excellent customer service while corresponding with customers via telephone and email• Follow detailed instructions to perform basic network break/fix functions• Document all pertinent information within Masergy trouble ticket system Show less

Install network equipment