Sherry Leung Email & Phone Number

•Successfully managed a significant volume of room blocks ranging from 300 to 12,000 on peak with multiple sub-blocks•Led housing projects from pre-show, launch, on-site management and post-show reconciliation •Housing project manager for citywide conferences with attendees ranging from 500-150,000+•Executed high-level client meetings involving multiple stakeholders•Executed successful attrition mitigation, negotiate hotel clauses post contract•Excelled in handling arrangements for high-profile VIPs and keynote speakers, ensuring utmost satisfaction and seamless experiences.•Liaison between hotels and clients, fostering long-term partnerships and cultivating strong relationshipsExecuted projects include : Xperience (Genesys) INSPIRE (Genesys)TrailblazerDX (Salesforce)Connections (Salesforce)Dreamforce (Salesforce)Stride (Kyndryl)Alliance Summit (Kyndryl)

San Francisco Bay Area

•Plan and execute: conferences, seminars, trade shows, product launches, and promotional events.•Event logistics: venue selection, vendor coordination, budget management, travel logistics, AV setup, and on-site management.•Develop and implement marketing strategies: attract attendees, drive engagement through email marketing, social media, content creation, and advertising.•Create compelling event messaging and promotional materials: event websites, brochures, invitations, digital advertisements.•Oversee attendee management: registration, ticketing, and database management, providing exceptional customer service.•Identify and manage event sponsorships and partnerships: build relationships, negotiate agreements, ensure deliverables are met.•Coordinate on-site event management: setup, signage, registration, exhibitor management, speaker coordination, AV requirements, catering logistics.•Conduct post-event evaluations: measure success, gather feedback, identify areas for improvement, provide comprehensive reports.•Manage event budgets: develop, track expenses, control costs, reconcile finances.Collaborate with cross-functional teams: marketing, sales, design, operations, for seamless event execution and alignment with organizational goals.

San Mateo, California

• Develop and implement sales strategies to maximize hotel revenue and achieve targets. • Identify and target potential clients and market segments, including corporate accounts, travel agencies, event planners, and relevant groups. • Build and maintain strong relationships with existing clients and actively pursue new business opportunities. • Conduct market research to stay updated on industry trends, competitors, and market demands. • Create and present compelling sales proposals, negotiate contracts with clients. • Coordinate with other hotel departments for seamless execution of events, group bookings, and special requests. • Collaborate with revenue management to optimize pricing strategies and maximize revenue opportunities. • Work closely with the hotel's management team to align sales strategies with overall business objectives.

San Jose/ Cupertino

• Track inbound sales leads via email, phone, and in-person interactions. • Utilize Marriott Sales programs (SFA Web/One Source, BrandWorks, eBonus, eFast, Epic, Essentials, Group Housing Solutions, marRFP, mDAM, and one yield) to manage sales processes. • Manage all accounts at the hotel, focusing on the Silicon Valley Business Travel (SVBT) market. • Participate in weekly sales strategy calls with the General Manager (GM), Director of Sales (DOS), Vice President of Operations, and Revenue Manager. • Strive to meet and exceed quarterly goals in terms of occupancy, revenue, Average Daily Rate (ADR), and Revenue per Available Room (REVPAR). • Assist with human resource duties, such as posting job listings, screening resumes, scheduling interviews and candidate itineraries, conducting new hire orientation, and training programs involving paperwork, benefits, and payroll. • Take charge of marketing responsibilities, including maintaining and engaging social media platforms (Facebook, Instagram, Twitter, LinkedIn), creating marketing collateral for promotions, events, and new accounts, and staying updated on lifecycle and channel marketing trends and best practices to advise the team accordingly.

San Francisco Bay Area

As the sales coordinator I responded to any questions to group bookings or account specifics and gave sales support when requested. I informed clients of unforeseen delays or problems that arose and sent e-mail follow ups before and after events/groups. I was in charge of marketing material and promotional events and account collateral. I would set up hotel specific collateral to hand out to clients on tours.

Milpitas

As a guest service agent I answered telephone calls from guests seeking to make or cancel hotel reservations. Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements. Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner. Dealt with irate guests and find ways to resolve issues to the guest's satisfaction.

Willow Glenn

Manage staff responsible for event coordination activities. Coordinate details of events such as talking with vendors and catering, setting up the venue the day of, dealing with any issues on the spot during the event, worked with local SJPD to assure no problems arise, collect payment from the customer, open and close banquet hall.

Santa Clara

Answer telephone calls from guests seeking to make or cancel hotel reservations. Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.