Marie Shiela Ann Raro Email & Phone Number

United Arab Emirates

 Organize and update schedules for executives.  Orchestrated successful conferences and associated travel for speakers and attendees.  Responds to emails and other correspondence to facilitate communication and enhance business processes.  Transcribed phone messages and relayed to appropriate personnel. Handle confidential information in a professional manner.  Collated and distributed agendas and minutes for all executive meetings. Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

Dubai, United Arab Emirates

 Manage the logistics operations and coordinate transportation activities. Monitor the movement of vehicles and ensure they are delivered on time. Negotiate and establish contracts with suppliers, carriers and customers. Develop and implement strategies for the efficient distribution of transportation activities. Analyze and report on logistics performance metrics. Ensure compliance with safety regulations and quality standards.

Dubai, United Arab Emirates

 Oversee reception area, including greeting clients and visitors,responding to telephone and in-person requests information  Receive, sort and distribute daily mail/deliveries Process ticketing and reservations by mail, phone or sales office Ensure all bookings are processed accurately  Schedule meetings and travel for performers and employees Ensure the cleanliness, sanitation and maintenance of all facilities  Order front office supplies and keep inventory of stocks Manage document preparation, confidential file management,mail handling supply ordering and record maintenance Coordinate and maintain weekly attendance and annual vacation records of employees Organize data and process application for government permit  Coordinating office activities and operations to secure efficiency and compliance to company policies  Maintain records and keeping track of daily sales report Design artworks for in-house production Manage the Company's courier traffic, liaising between the courier agent and staff members in respect of incoming and outgoing documents/parcels. Assists in marketing and advertising show through socialMedia channels

Ortigas Pasig, Philippines

 Responds to all phone inquiries promptly, courteously and in a friendly manner Establish booking and closing the deal Plans travel option and presenting the best deal in terms of requirements Ensure all bookings are processed accurately Provides resolution for missed trips, schedule changes, cancelled or delayed flights Process refund requests and check refund status Process cancellation and modifications on existing accounts Completes request for compensation when needed Troubleshoot glitches online. Reports fare discrepancies Provides walkthrough on how to use online system Provides assistance in redeeming vouchers or travel certificates Assists customers by diagnosing problems and provides resolutions for technical and service issues Performs work in accordance to standardized policies and procedures Responsible for providing chat, email and phone support for customers on operation

Eastwood Quezon City, Philippines

 Provides first level of support to all communications Ensures proper phone etiquette is followed while dealing with users Attends to customers by diagnosing problems and provides initial resolution for technical and service issues Communicate with users regarding use of FAQs Track progress and provide call status information to users Responsible for customer satisfaction through effectivehandling of customer problems Performs software installations through desktop sharing Determines the root cause of the report to avoid repeated incidents Arrange requests to secondary support if immediate resolution is not possible Maintains a list of IT Services Logs incident reports in the system