Timothy Shields Email & Phone Number

Mesa, Arizona, United States

Waymo is an autonomous driving technology company with a mission to make it safe and easy for people to get where they’re going. Since our start as the Google Self-Driving Car Project in 2009, Waymo has been focused on building—The World’s Most Experienced Driver™—to improve everyone's access to mobility while saving thousands of lives now lost to traffic crashes. Our Waymo Driver powers Waymo One, our fully autonomous ride-hailing service. To date, Waymo has driven over 20 million miles autonomously on public roads across 25 U.S. cities and conducted over 20 billion miles of simulation testing.Promoted from Rider Support Group to Waymo's Live Support Group, which means responsibilities shift from the cradle to grave assurance of RIDER SAFETY/SATISFACTION to supporting the front and back end technology of the vehicles themselves, while supporting Autonomous Specialists (the person sitting in the driver's seat), to ensuring cross functional support across all technology aspects of the car and its modules to perform correctly in rider only (RO) cars, and Autonomous Driving Configuration (ADC) vehicles that are mapping/testing in new markets and existing service areas in Phoenix, Los Angeles, San Francisco and now Austin, Texas and Miami, FL.

Scottsdale, Arizona, United States

Over the last 12 months our team's responsibility has been full turn-key responsibility for EVERY Rider experience, from the moment a rider "Hails" a ride through every possible situation a rider may experience along the way.Our most important job is rider safety and ensuring rider satisfaction across all possible trip outcomes of our autonomous riding vehicles between service areas in California and Arizona.Exceptional customer service ratings from riders, always with a server mentality. Exceeded all expected company metrics at nearly 100% of statistical performance across all merit based platforms earning a top performer reward amongst peer groups.Ultimately our role is to ensure that EVERY rider has an amazing customer experience under EVERY circumstance by proactively troubleshooting issues that may arise along the way to include filing SW/HW bugs and escalations to cross functional teams. De-escalating situations and critical thinking of the best solution to solve the problem in high priority-high stress situations such as; True/False positive collision scenarios, stranded vehicles and physical security events, while working and communicating with Law Enforcement and other internal teams to manage the situation.Afterwards, documenting all strategic takeaways regarding the situation for improvement opportunities across IKBs/SOP's, creating "High Level Feedback for High Priority Situations".

Tempe, Arizona, United States

Scottsdale, Arizona

FindLaw, a Thomson Reuters business, is the pioneer and leader of online legal information and marketing services for lawyers and law firms built upon the legacy of providing statistical case data and prior precedent. FindLaw leveraged its legal information platform to create a revenue stream for Lawyer Marketing to draw consumers seeking legal representation via online marketing tools such as SEO.While initially services provided were well received by large attorneys and Law firms, promoting their skills, specialty of service, and creating content (blogs) to draw consumers to each law firm's area of expertise, the reality after some time was that the cost for our clientele usually outweighed the results.During my short tenure, I was responsible for the complete cradle to grave growth and expansion of FindLaw's maintenance of existing lawyer contracts and establishing new clients across law firms located in Scottsdale, AZ.I spent the majority of time dealing with active clients dissatisfied with FindLaw's marketing efforts across website creation/management, writing blogs and other lawyer marketing content supposed to drive revenue while managing performance against results. In short most of the existing clients were not receiving the level of benefit sold against cost of service. While I was successful creating new business opportunities for individual practicing attorneys attempting to create a brand name and also small law firms under similar circumstance, I was not as successful encouraging the larger firms sold on huge marketing dollars by my predecessor to continue under contract because the product vs cost vs result did not make sense for them.You may now see these clients on the side of buses and billboards, now with better results and ROI.

Southwest Region: San Diego, Phoenix, Tuscon, Albuquerque And Denver

Drove the development and expansion of the company's new retail sales portfolio across six branch offices located in the Southwest region covering Southern California, Arizona, Colorado and New Mexico. Led sales and operations team of ten business development representatives. * Generated 156% increase in gross margin within 12 months. * Achieved 100% market share growth and 300% increase in customer share within six months. * Doubled sales activities by introducing a metrics-based approach to sales and business development activity.

Colorado Springs And Denver, Co

Grew with company from initiating company start-up as individual contributor to local, regional, and national sales manager with multiple consecutive production rewards as both an individual contributor and senior manager.Established the Denver and Boulder, CO footprint for company growth and succession.

Kansas City, Mo And Colorado Springs, Co

Promoted to lead market and business development in a region with declining sales by leading and executing sales operations for complex high-end turnkey consultative solutions in B2B markets. Trained, mentored, and led team of 25 sales and support staff.* Transformed under performing branch, growing net profits 258% from $755K annual net profits to $2.7M annually in less than two years and without hiring any additional sales executives.

Kansas City, Mo

Promoted to identify and develop new business across state lines with large key accounts in order to facilitate greater account penetration and market share for new sales and business development efforts at local branch levels.Developed, grew, and monitored sales performance with major national accounts, such as IBM and Intel. Led team of 20+ sales executives supporting these national accounts.* Added $12M+ in net profit in 30 days by winning company’s single largest managed services contract.

Denver, Co

Promoted and designated to direct start-up sales operations and establishment of the company's brand and local footprint for the Colorado market. Created TEKsystem's presence in the Colorado market leading to the creation and expansion of 3 separate Colorado based offices within 3 years of inception.Initiated entry into Colorado market by conceptualizing company’s presence in market, forging long-term client relationships, strategically managing pipeline, negotiating billing rates, and exceeding client expectations. Hired, mentored, and led a staff of next generation associates on the way to creating internal company growth across multiple offices.* Ranked consistently as one of company’s Top 5 producers nationwide achieving PRESIDENTS CLUB level status each year.