Shilpi Garg Email & Phone Number

driven and experienced Business Analyst specialising in the Banking & Insurance and Healthcare domain. with a strong track record of gathering client requirements and converting them into functional specifications. contribute in Business Process Modelling and mapping (BPMN) and Human Centered Design (HCD).Worked with Westpac-BTFG on several projects remediation, reconciliation, Legislative changes(RG221), APRA, Lost Member Reporting, migration of different platforms of investment. have knowledge of Retail Statement Advice. Executed various tasks related to client superannuation and GIP and GW accounts, including, processing account setup, deposits, Geared Wrap transactions, and verifying KYC documents along with AML checks. Contributed in Geared Wrap and Margin Lending process, for few legislative changes for Margin call, HIN (Custodian and CHESS sponsorship).Highly skilled in using tools such as ALM, Quality Center, JIRA, and MS Office Suite to streamline documentation and ensure effective stakeholder management. Expertise extends to testing, including test case creation, defect tracking, and reporting. Her in-depth knowledge of the Banking and Finance as well as Healthcare sectors enables her to analyze complex systems and propose efficient solutions. Currently serving as a Team Lead at Veersa Technologies, successfully leads project walkthroughs, sprint planning, and user acceptance testing (UAT). With exceptional communication and presentation abilities. Holds ISTQB certification, and Agile with Atlassian JIRA certification from Coursera.