Information Technology Manager ROSIT: IT Infrastructure: Network Expansion1. Carry out material planning for IT network expansion (Software, network and material) as per design & layout of upcoming stores CFAs, offices or manufacturing facilities2. Share Bill of Material (BOM) with franchisee for material procurement3. Share the requirement checklist & vendor quotes with corporate procurement team to facilitate shortlisting & negotiations4. Coordinate with vendors and ensure delivery & installation (network & material infrastructure)5. Coordinate with respective corporate IT teams / IT help desk to ensure installation & configuration of POS software at retail stores6. Handhold and train the cashier on billing process of the new POS system7. Coordinate with ABMs and commercial teams to ensure timely code creation for new retail stores IT: IT Infrastructure: Regional Infrastructure1. Track & monitor all ad-hoc IT requirements (hardware as well as software) related to stores CFAs, offices or manufacturing facilities of the region2. Manage discussions with regional vendors for hardware procurement3. Raise timely GRN (Goods Received Note) for all IT assets procured for the region4. Supervise the status of connectivity between Regional Office / area office & corporate office, effectively resolve issues as & when they arise5. Plan manpower requirements & IT infrastructure requirements in coordination with RBMs during exhibitions, road show, festival offers or activations coordinate with corporate IT team for support on the same6. Coordinate with corporate IT team for additional manpower and IT infrastructure to provide proper support during exhibitions, road show, festival offers or activation.IT: IT Infrastructure: AMC & Asset Management.IT: General Management: People Management.IT: IT Infrastructure: End – User Support.IT: Governance: Policy Management & Service Contract Management.

Team Management :- Manages the third-party vendor IT operations team- Manages the IT service desk teamOperating Processes and Procedures :- Responsible for developing standard IT operation guidelines and principles as per RIL guidelines- Owns and governs the standard operating processes for JWD IT- Accountable for resolution of tickets and queries from business teams- Responsible for ensuring SOP for IT operations are understood and applied across the business- Establish and govern the JWD Major Incident process as per RIL process- Establish and govern the JWD Change Management process as per RIL guidelinesService Delivery :- Lead all engagements with suppliers and third parties, providing advice and guidance on SLA content and operational requirements- Work with external, Internal project delivery teams to implement new software / hardware across JWD.- Manage the smooth operations of IT BAU - - keep the lights on- for JWD.- Identify and plan for implementation of automation activitiesOVERALL OBJECTIVES:1. Enhance the IT solutions and services.- Share knowledge and resources between JWD and RIL IT Group- Implement standard/common helpdesk tools and monitoring systems- Be accountable for service desk delivering an high level of service aligned with the internal service contract- Adhere and manage SLA- Define, ensure KPIs with business for service desk management2. Standardisation of budget and asset management- Manage and follow budget- Complete tracking and management of IT Assets- Reduce cost of IT by standardising practices and price3. Manage IT risk- Reduce the risk of business breakdown by adopting RIL Group security policies- Communicate RIL Group security policies across JWD- Raise awareness of IT risk across JWD4. Work closely with Group RIL IT in implementing the Group IT strategy, contributing to the wider business strategy and sharing best practice across the group

1. Manage & Support – Retail Store Applications2. Manage New Store Roll-out3. Key Stake holders in Region to be appraised of new applications of IT4. Deployment / Retirement of IT assets at retail stores and region5. Manage IT – Assets at Region.6. Protects system by defining access privileges, control structures, and resources.7. Recognizes problems by identifying abnormalities; reporting violations.8. Determines security violations and inefficiencies by conducting periodic audits.9. Upgrades system by implementing and maintaining security controls.10. Maintains quality service by following organization standards.11. Develop Information Security Plans, Policies & Implement Protections12. Hand-On on Conducting and Assessing VA & PT for IT Systems & Applications 13. Periodic scans of networks to find out vulnerability and simulate an attack on the system to highlight or find any weaknesses that might be exploited by a malicious party.14. Constantly monitor organisations networks, email, applications and other systems for security breaches or intrusions. 15. Implement practices and automation to help notifying for intrusions, and watch out for irregular system behavior 16. Co-ordinate between Region and Corporate for all IT Deliverables.17. Responsible for educating the workforce on information security through training and building awareness.18. Participate in designing and developing security practices which is highly scalable & easily maintainable to meet business security standards.18. Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure19. Ability to manage and collaborate with outsourced partner & vendors20. Manage Sophos / Cyberoam Firewall

Windows 2000 Server; Windows Server 2003; Windows Server 2008; Windows Server 2008 Core; AD 2003; AD DS 2008; Routers; Switches; Modems; Hubs and Bridges.Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS.Maintain SCOM 2007 What's Up Gold on a daily basisConfigures and maintains SCOM in the LAB/Dev environmentAssist Branch offices with backups (Symantec backup Exec)Assist with AD and Exchange with branch offices related issuesMaintains and configure Microsoft Forefront and mail alivePrepares and delivers system performance statistics and reports weekly (disk usage, forefront reports)Configures software changes in Spotlight on AD, What's Up Gold, SCOM, and Spotlight on ADUpdate alerts and work with customers to setup and maintain alerts that fit their needsCoordinates with the Hosting team on Branch offices server build documentation, help with evaluating those document to ensure they are applicable to the branch offices realitiesWork on tickets that are monitoring related, alert related, SCOM and What's Up Gold related.Configure, monitor, maintain and troubleshoot Exchange server and associated technologies for Email data transport (Anti-SPAM, DNS, SMTP) and OWA (Outlook Web Access) and Microsoft Forefront.

* Installation and Configuration, Network Devices like Switches * Maintaining of various services such as DHCP, DNS, * Managing LAN under Windows XP , Windows VISTA,Windows-7,2003 Server and Windows 2008 /2012 Server. * Installation and Configuration of Mailing software like MS Outlook Exchange. * OS Installation and Network Configuration, Administration and Troubleshooting of Window2003 Server, Windows 2008 Server. * Taking backup from L2 servers and restoration Using NTbackup.exe & Hp data protector Manager. * Installation and Configuration of Network Laser Printers Hp, Canon. * Managing and troubleshooting Outlook Office 365. * Microsoft SCCM, SCOM.