Shivam Sharma Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Decreased developer involvement by 30% through designing and launching JavaScript-based REST APIs Built fully functional AI generated video streaming platform using reactjs.• Implemented Source Control tools to streamline collaborative workflow, improve efficiency and minimize errors in code deployment.• Enhanced system efficiency and scalability by improving database connection pooling, thereby boosting application performance Improved user experience through innovative application development.• Skilled in comprehensive testing strategies which ensured high product quality and reliability Used advanced debugging to improve app stability and user experience.• Fostered a supportive and innovative software development team environment through effective interpersonal and communication skills.

Vadodara, Gujarat, India

• Provided daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.• Resolved tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.• Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.• Arranging service by software or hardware vendors to repair or replace defective products.• Consulting with users to determine steps and procedures taken to identify and resolve the problem.• Installing and maintaining hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.• Communicated clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.• Managed inbound requests (email, calls, or phone), ensuring a 95% response time of less than 1 hour and providing top-notch customer support.

Vadodara, Gujarat, India

• Assisted IT team in troubleshooting hardware and software issues for 100+ end-users, contributing to a 95% resolution rate within SLA targets.• Conducted research on emerging technologies and presented findings to the team, contributing to the implementation of innovative solutions.• Provided user training and support during software deployments, resulting in increased user adoption and satisfaction.• Completed assigned projects on time and with attention to detail, demonstrating strong organizational and time management skills

Bengaluru, Karnataka, India

• Collaborated with senior developers to implement front-end and back-end features using HTML, CSS, JavaScript, and other relevant technologies.• Contributed to the design and layout of web pages, adhering to best practices in user experience and web accessibility.• Assisted in the integration of third-party APIs and services to enhance website functionality and data exchange.• Contributed to the documentation of code and technical processes to facilitate knowledge sharing and future development efforts.• Assisted in the implementation of responsive design principles to ensure websites are optimized for various devices and screen sizes.

Information Technology Solutions, Computer Software Engineering, 80

Activities and Societies: Proficient in Agile methodologies, Android and React development, JavaScript, TypeScript, and Java. Applied.

B.Tech In Computer Engineering, Computer Software Engineering