Shivani Kochhar Email and Phone Number

• Project Management using Agile and Waterfall methodologies for complex and transformation projects • Subject Matter Expert in Media and Broadcast Domain for Content and Sales Systems.• Leading end to end project implementation • Business Transformation and Process improvements by implementing new process ideas.• Aligning Software strategy with business growth plan.• Service Delivery - Work on delivery of new projects in collaboration with other departments • Strong leadership skills and serves as central point of contact to IT for business community leadership and support staff based on assigned responsibilities.• Stakeholder Management - Develop and maintain effective working relationships with customers, vendors and other stakeholders. • People Development – Promote team work and support development needs of the assigned resource.

• Subject matter expert for International Broadcast Management system.• Worked for new Broadcast technology system interface implementation and other mission critical projects.• Elicit Latin Americas business needs and requests for new systems. • Created requirements, workflows, GAP analysis, risk assessment.• Performed ROI analysis and presented case to senior management • Manage effective communications across multiple stakeholders, across geographies. • Designed solution to ensure that business requirements are being satisfied.• Developed and executed test scenarios/plans.• Implementation of new system functionality into production.• RCA and resolved application issues • Ensure compliance with SDLC, S-Ox, ANCINE (Brazil Compliance) • Conducted workshops and training. • Leading and Mentoring team members.

• Support the creation of business case, definition of scope and finalizing the project requirements. • Manage and lead the team members, plan, allocate work till commissioning and final delivery.• Communicate and hold review update meetings on project status, progress and budgets to internal and external stakeholders.• Delivery and implementation of projects as per scheduled deadlines; budget and change management controls and risks.• Key technology liaison with product vendors for support and control.

Redefined and streamlined IT Operations process which included Incident/Problem management as per SLA’s. Transitioned support desk to new outsourced services. Globally aligned with Change management, Release management, Configuration management and Business Continuity/Disaster recovery process. Developed SOP’s, Knowledge DB’s & Customer surveys

• Investigate, analyze and validate the business needs and requests for new systems and workflows, including business processes impact.• Deliver detailed requirements for the development of enhanced/ new applications.• Participate in design process to ensure that business requirements are being satisfied.• Develop and execute IT test plans and coordinate IT testing, UAT activities and perform gap analysis.• Implementation of new system functionality into production.• Ensure compliance with all ITIL, SDLC, S-Ox, and internal audit requirements for all application changes

Implementation Lead Affiliate Sales Systems - worked closely with Project Manager to implement International Affiliate Financial Sales application for Discovery Singapore.

• Ensure overall service and usage of IT applications are effectively and efficiently in production.• Provide functional and business expertise for IT projects and systems support.• 2nd level support for production issues and ensure SLA’s are meet. • Provide system expertise to training and support staff.

Project lead for HIS. Worked towards the organization vision of near paperless environment for administrative and medical functions. System study of various departments of hospital and worked out the best solutions to support hospital’s hub and spoke architect. Worked with software vendor for customization and phase wise implementation.

 System Analysis - Requirement Analysis for an integrated software development project to combine Domestic and International Business processes. Training of System Executives (GNIIT students) on MATTS (Management Accounting Tracking and Tracing System) and FOCUS (Freight Online Control & Update System) system. Functional and Technical Application Support - Provided functional and technical support on business applications to all north-India branch offices.  Handled MIS division - Set up procedures for bill generation and designed various management information reports.