Shivani Kaul Email & Phone Number

Bengaluru, Karnataka, India

• Partner with the learning and development team and local HR Business Partners, managers, and employees to identify and collaboratively deliver performance and talent development solutions for individuals, teams.
• Provide advising, coaching and support to HR Business Partners and APJ Managers and Employees on various training-related projects, programs, performance needs and development plans.
• Provide collaborating, coaching and support to HR Business Partners and APJ Managers and Employees on various training-related projects, programs, performance needs and development plans.
• Assist in wide range strategic and operational Learning and Development HR activities including organization design, organisational change, leadership, and professional development initiatives.
• Deliver and facilitate varied trainings, in various formats (classroom, web-based, blended) as appropriate.
• Handle programs, schedules, and program logistics.

Gurugram, Haryana, India

• Partner with the business to enable it to meet its objectives by developing & implementing high impact learning & development programs in line with business needs and priorities
• Gain a clear understanding of current business issues and opportunities, as related to learning and development.
• Conduct organizational needs analysis and create custom training plans across business units and functions to ensure that all employees have the required competencies to excel in their roles.
• Review and revise course materials to ensure they are in line with operating processes, procedures and systems.
• Excellent Storyboarding and ability to prepare effective presentations/content for training
• Embrace different and newer styles of training techniques, including e-learning, tutorial sessions or coaching.

Gurugram, Haryana, India

Delivering high quality in-person and virtual instructor-led training programmes to seasoned professionals Partner with internal and external stakeholders in the development and delivery of training.Contribute to Learning Management System (LMS) with courses, assessments and other training toolsCollaborate with colleagues to achieve needed resultsManage.

Pune, Maharashtra, India

I help Evosys tell the story of how they've taken Oracle Cloud to new heights and newer skies!

Hyderabad, Telangana, India

Gurgaon, India

Conduit of information between the employees at large and the CEOPrepare briefing documents and guides him on what and how to communicate Help in writing speeches, making power point presentations and preparing background notes and agenda for crucial meetings. Support CEO with meeting agenda creation, preparation, execution, and ongoing follow-upEnsure.

Gurgaon, India

Being a point of confidence for all employees so that they can raise professional and personal issues in a trusted setting.Designing and implementing corporate training solutions across the organizationCreating an integrated employee engagement plan in consultation with the management for massesSetting up an employee satisfaction survey processHandling.

Gurgaon, India

• Responsible for end to end Training framework formerly known as HyperQuality Cross Training, Change Management Training & Employee Development activities.
• Successful implementation of Training Calendar,
• 100% adherence to certification and re certification on Process Training.
• Drive KM initiatives, Knowledge Management forums and Best Practice forums
• Contribute by taking up training delivery in soft skills and/or functional skills topics.
• Responsible for Attrition risk mitigation along with Operations manager including Key roles and succession planning Reduction in Cost of Training (bringing in market best practices).

Gurgaon, India

• Responsible for end to end Training framework- Such as New hire Training, Process Training, Cross Training, Change Management Training & Employee Development activities.
• Successful implementation of Training Calendar,
• 100% adherence to certification and re certification on Process Training.
• Drive KM initiatives, Knowledge Management forums and Best Practice forums
• Contribute by taking up training delivery in soft skills and/or functional skills topics.
• Responsible for Attrition risk mitigation along with Operations manager including Key roles and succession planning Reduction in Cost of Training (bringing in market best practices).

New Delhi Area, India

Handling Training batches and equipping them with the skills required to go live on the customer service floor

Train new recruits in the areas of CORE Training verticalCarry on voice coaching activities on the operations floor for maximum effectiveness of trainingConduct TNA for in-training and on-floor employeesParticipate in forums for continuously revamping the V&A content to customize it as per business needs

(got promoted as an Asst Mgr post that)Impart Voice & Accent / Culture and soft skills training to new hires and existing agents. Conduct refreshers for Voice and Accent and Soft Skills training. Document Pre, Mid and Post scores in a timely manner. Ensure completion of Batch Report within 24 hours of completion. Up skill on Voice Academy Curriculum to.

Handle Communication and Soft skills training for new joiners as required.Identify Training needs of agents and develop creative training programs.Involve in designing Training curriculum, Student handouts, Instructor Manuals, PPTs, Mock calls, Role Plays etc.Handle Refresher trainings (Skill Upgrade)Handle Remedial training for the identified bottom.

Handle Communication and Soft skills training for new joiners as required.Identify Training needs of agents and develop creative training programs.Involve in designing Training curriculum, Student handouts, Instructor Manuals, PPTs, Mock calls, Role Plays etc.Handle Refresher trainings (Skill Upgrade)Handle Remedial training for the identified bottom.

Adherence to the SLA’s – Quality and AHT Interact with client on transactional issuesReview daily key operational variables Develop back up and contingency plansHandle escalations as and when the need arisesProvide subject matter expertise on processes Identify potential people issues amongst the team & resolve the same on a proactive basisConduct.

Training new hires on process related knowledgeStandardization of SOPs of the processCreating training modules for new hire trainingAnswering Inbound Calls from U.S customers providing technical assistance on GE Financial Assurance websites.BCP/ DRP leader for my team which involves conducting cold and hot tests for various other Genpact sitesWorked with.

Bachelor Of Arts (Ba), Economics

B.A, Economics

Diploma; Diploma, Computer Proficiency