• Established an extended technical Centre of Expertise team for a large French Pharmaceutical client, to provide service offerings in niche areas like RPA, ServiceNow, Security and Authorization, and AI/Chatbot• Responsible for end-to-end engagement ownership and overall account P&L and senior client relationship increased account headcount growth by 500% in two years and net revenue worth 300%• Implemented account management strategies and metrics that ensured 100% customer satisfaction• Spearheaded overhaul of various underperforming streams to reduce stagnation and increase growth and productivity• Delivered multiple developments/support engagements as per committed timelines and budgets

Analytics, Business Intelligence Technologies, Account management, Delivery Management

• Successfully led high profile and multi-million dollar project aimed to implement an authentication infrastructure impacting 45+ application teams, 20+ Vendors, Architects, and Senior Business stakeholders • Forecasted project costs and managed concurrent projects within aggressive timelines as dictated by business demands, delivering around $10M-$20M benefits every year. • Created and formulated proposals for the senior leadership at a large global financial services client resulting in million-dollar projects. • Managed elicitation, documentation, and cost-benefit analysis of business requirements and piloted requirements management processes for the credit card billing system • Collaborated and managed development efforts of multiple businesses, finance, legal, and compliance, and technology teams spread across the globe (India, Brighton, Greensboro, Miami, and Phoenix). •Benchmarked best practices in formalizing business requirements and use cases to ensure internal process improvements and client satisfaction •Overall responsibility for structuring a project, performing detailed planning, communication planning, risk mitigation, and managing project execution right from concept evaluation to successful implementation of quality deliverables.

Planning and Raising funds, customer outreach, operation management, website development and management

• Defined and prepared a business case for a senior executive of a $13.2 billion manufacturing company to integrate and automate its ledger accounting reconciliation. Analyzed, designed, and implemented this automation on the finance portal resulting in estimated savings of $3.39 MM. • Managed and led a cross-functional team of 13 consultants for an enterprise-wide supply chain software implementation at a Fortune 100 aircraft engine supplier; Client satisfaction resulted in additional projects worth $1MM. • Successfully led and delivered the project benefiting client for $5MM • Led large offshore teams to deliver many Technical and Strategic projects by successfully managing all delivery issues including Staffing, Cost, Risks, and Quality • Mentored low experience individuals to maximize levels of productivity and generated a cohesive team environment between low and high-experienced individuals. • Encouraged team to create reusable tools and processes, which were then used throughout the organization. • Served as the single point of contact throughout the project lifecycle from initiation to roll-out. • Managed all tasks associated with the assigned project and ensured that needs are defined, tracked, reported, and completed on schedule. • Collaborated with clients to design system requirements; ensured that system functionality met client needs