Shonte' Johnson, Mba Email & Phone Number

Smyrna, TN, US

Nashville, TN

• Responsible for responding to requests for proposals (RFPs). Manage the proposal process from beginning to end, including task delegation, response editing and submission.
• Facilitate discussions to bid or not to bid
• Collaborate with key stakeholders
• Identify client priorities and win themes
• Create and execute a proposal project plan
• Hold kick-off and debrief meetings

• Coordinate and manage all phases of the South zone government service contracts from quoting, processing, redlining, booking and invoicing
• Successfully manage the annual renewals for $3 million Consolidated Air Force contract ahead of schedule
• Prepare government proposals with updated pricing and coverage levels
• Perform contract reviews with redline edits as necessary to ensure compliance with Philips Healthcare, and government requirements
• Electronically submit government invoicing through the Wide Area Workflow (WAWF – DFAS) database monthly
• Process contract credits and adjustments when necessary

• Facilitated CGS external audits with the Centers for Medicare and Medicaid Services (CMS), Freedom of Information Act (FOIA) and the Office of Inspector General (OIG).
• Gathered audit samples and submitted required documentation for both internal and external audits.
• Worked closely with Senior Management to ensure that the organization’s internal controls remained compliant in accordance with CMS requirements.
• Assisted business areas with the development and implementation of Corrective Action Plans (CAP) whenever control deficiencies or audit findings were identified.
• Participated in the successful Compliance CAP Lean Process Improvement initiative to simplify and reduce the amount of time it took to complete a corrective action plan from finding notification to CAP closure.
• Maintained database of all assigned internal and external audit issues.

Effectively schedule and coordinate patient care throughout 2 multidisciplinary clinic programs. Manage the daily business operations of program activity. Effectively track and maintain program data and progress. Complete root cause analysis to resolve patient issues whenever needed.Program Management- Successfully created and implemented new processes.

Greater Los Angeles Area

• Accountable for growing and acquiring new revenue from an existing TelePacific customer base.
• Managed and maintained a customer base of 300 accounts.
• Responsible for proactively contacting customers on a daily basis to ensure customer satisfaction while addressing client needs and resolving issues.
• Negotiated prices, terms of sale and service agreements.
• Organized joint sales calls with current customers and outside vendors.
• Created proposals for new and repeat customer business transactions.

Greater Nashville Area, TN

• Effectively coordinated patient scheduling with various physician specialties, imaging, labs and rehab to best accommodate patient needs in preparation Stem Cell Transplantation.
• Coordinated the HLA/DNA typing process for patients and their siblings as part of the donor database management.
• Established and maintained effective interdepartmental relationships with 3 department heads, 7 clinic administrators and 9 nurses in a coordinated effort to provide a high level of patient care and support.
• Utilized Vanderbilt quality assurance guidelines to insure greater scheduling efficiency in meeting departmental and patient expectations for pre-transplant evaluation appointments for patients in the Hematology/Stem.
• Collected, tracked and reported data results of possible NMDP donors on a daily basis
• Collected/prepared patient data and physician notes for presentation in weekly physician’s meetings.

Greater Nashville Area

provided training and information for more than 100 suppliers and beneficiaries presenting the Medicare guidelines and procedures for Part B and DME coverage to ensure accurate and timely claims processing of Medicare benefits payments. Consistently met and exceeded customer care goals.

Greater Nashville Area

Managing billing issues and customer concerns for over 40 small business accounts. Provided effective mediation of customer concerns between customers and internal departments to ensure complete customer satisfaction. Conducted and facilitated on-line operations training for classes consisting of 5 to10 Customer Care Representatives, Sales Representatives.

Bachelor Of Arts (B.A.), English Language And Literature, General

Master Of Business Administration - Mba, Business Administration And Management, General