• Bringing positive, inclusive and the best customer experience for our dealers/customers. • Resolve and respond to customer inquiries rather it is a parts question, mulling issues in IQ+, special glass types request.• Support multiple flows of work within Andersen; quotes, orders, and backorders. • Work closes with the CERT Quote team and CERT Specialist to ensure all windows and doors are quoted correctly.• Designing and configuring windows & patio doors, in our 100 series, 200 series, A-series and 400 series in IQ+• Assisting other CERT quote team members and customers on how to navigate through our IQ+ online quoting system.

• Providing strategic consulting and excellent customer service• Training & leading by past and/or present experiences to sales representatives• Designing logos for profit & non-profit organizations, team apparels, spirit wears, district apparels, little & big league uniforms using Adobe Illustrator & Photoshop Programs• Accounts Receivables & Payables using Quickbooks Premier Retail Edition• Creating work orders, order forms, spreadsheets, personalized customer catalogs, flyers for advertising, sales & marketing using Microsoft Office 2016 program• Managing sales representatives, employees, marketing and merchandising• Designing & Personalizing Web Stores for profit & non-profit organizations, team apparels, spirit wears, district apparels, big and little league uniforms, local & out of state businessesOur goal at The 'Sota Shop is to help our customers find what fits their needs and/or budget.Rather if it’s for your company, team, organization, and/or school, we’ll make it happen!We take great pride in our embroidery & screen printing quality, prices, customer service, and turnaround time.Shoua Thao763.400.7380sthao@thesotashop.com