Associate Manager - Product
Current1. Managed the entire lifecycle of Menu Sync APIs within the content management product as a dedicated Product Manager, ensuring seamless end-to-end oversight.2. Spearheaded the creation of quarterly roadmaps to guide the development of Menu Sync APIs, aligning closely with business objectives and customer demands thus achieving the goal of 75 % Menu Sync APIs development in second half of 2023.3. Identified and prioritized key APIs for development, leveraging customer insights and aligning with the Menu Sync methodology to enhance user satisfaction.4. Documented precise API specifications using Confluence, fostering clear communication and collaboration among cross-functional teams.5. Pioneered the implementation of an Audit logs feature within the content management product, elevating transparency and accountability in product usage, resulting in 30 % reduced dependency of Support team over the Product/Engineering.6. Conducted a thorough analysis of production support issues, leading to the development of a targeted guide, and successfully implemented the outlined strategies, thus resulting in 20% reduction in login-related tickets.7. Orchestrated impactful training sessions for both Operations and Onboarding teams, focusing on the latest features introduced in the eCMS product.