Shreyas B. Email & Phone Number

California, United States

San Francisco Bay Area

• Player-Coach role across the stack of buisness supporting Growth, Mid-Market, and Strategic Account Executives and Customer Success Managers since 2022.
• Responsible for end-to-end sales cycle with the Sales team to bring new business, upsell into exsiting customers, and provide value confirmation after Proof-Of-Concepts.
• Built a POC of Affinity Chat Support leveraging RAG and LLAMA 2 7B, Claude Sonnet Model with training data (Public facing Support articles) to drive in-portal customer support.
• Deployed the model on an NVIDIA A40 48GB for Inference.
• Mentored Solutions engineers, account executives, On-boarding Managers for new customer acquisition and revenue growth.
• Responsible for InfoSec, Security Compliance, AI safety of the platform in the sales cycle; accountable with HyperComply to maintain accurate documentation.

San Francisco Bay Area

• Devised a plan for IDFA migration (iOS 14) with 8 Solutions Engineers supporting CSMs and AEs in the Americas business.
• Developed a matrix for career growth from Associate to Senior Solutions Engineer, aligning with Sales performance.
• Delivered a SFDC Routing methodology for Case management and a one pager framework for Quarterly business review.
• Accountable for delivering a web application to identify rogue users and save $1M from the bottom line.

San Francisco Bay Area

• Lead the launch on many high revenue and high impact Over-The-Top (OTT) launches for a global audience with a team of high performing engineers
• Collaborated with Product Marketing, Sales and Customer Success to support the creation of customer-driven messaging, sales enablement tools and thought leadership materials to execute the go-to-market strategy
• Monitor and measure success metrics after launch and incorporate feedback into product development process.
• Hire, Manage and Mentor a team of solutions engineers and Solutions Engineers, Technical Account Managers responsible for new customer acquisition and growing installed base revenue
• Developed the vision and strategy for Akamai's Player Device Performance SME team to drive more traffic on the platform and revenue for large customer account teams
• Engaging and overseeing the development of customer proposals, design and delivery, ensuring all expertise, information and recommendations are concisely defined, while meeting Akamai quality control standards.

San Francisco Bay Area

Bangalore, India.

Bangalore, India

I worked as a Software Engineer in developing new modules in Java (Struts, Spring, Selenium) and maintaining them. I worked for Apple as a part of the project with their Enterprise team developing an internal applications.