Shreyas Gupta Email & Phone Number

Bengaluru, Karnataka, India

As the Product Owner of Care Console, spearheaded the maintenance and development of its user interface, seamlessly integrating diverse communication channels and CRM data. Mentored a team of over 5 developers, ensuring a unified view of customer interactions for personalized responses, thereby enhancing efficiency and service quality.• Formulated a versatile conversation widget that enables agents to seamlessly send and receive messages across various channels. This included incorporating… Show more As the Product Owner of Care Console, spearheaded the maintenance and development of its user interface, seamlessly integrating diverse communication channels and CRM data. Mentored a team of over 5 developers, ensuring a unified view of customer interactions for personalized responses, thereby enhancing efficiency and service quality.• Formulated a versatile conversation widget that enables agents to seamlessly send and receive messages across various channels. This included incorporating features for message actions such as reaction, tagging, and sentiment setting.• Established real-time synchronization using web sockets, including typing indicators and message preview functionality, to facilitate seamless and dynamic interactions within the widget.• Optimized React component rendering and data fetching processes, leveraging GraphQL's query optimization features to minimize network overhead and improve application responsiveness.• Used lazy loading, and code splitting strategies to reduce JavaScript bundle size and improve key web vitals such as first contentful paint (FCP), largest contentful paint (LCP), and time to interactive (TTI).• Successfully implemented internationalization (i18n), allowing seamless adaptation to different languages and regions. This involved utilizing language-specific JSON files for translations, ensuring a user-friendly experience across diverse global audiences.• Enhanced the accessibility of my web application by aligning it with Web Content Accessibility Guidelines (WCAG) and accessibility (A11Y) standards. This involved implementing features such as keyboard navigation, semantic HTML elements, and ARIA attributes to ensure optimal usability for users with disabilities.• Played a pivotal role in transitioning our application to Next.js 13 and React 18 while incorporating TypeScript, capitalizing on its robust server-side rendering capabilities. Show less

Gurugram, Haryana, India

1) Developed a Word2vec based ML system to screen, analyse and rank resumes for a given job description, thereby automating the entire process.2) Scraped, extracted and analyzed over 250+GB of Stackexchange data dump, amounting to over 500 million words using the BeautifulSoup library.3) Reduced processing time by a factor of 360, saving 1.3 million Rupees yearly and 125 man-hours per week, exceeding set target by 5 times.

Btech - Bachelor Of Technology

Bachelor Of Arts - Ba, Music