Sam Husson's Location
New Zealand, New Zealand
Sam Husson's Contact Details
Sam Husson work email
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Sam Husson personal email
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About Sam Husson
I’m an energetic and adaptable leader with a passion for creating exceptional customer experiences and empowering teams to achieve their best. My journey in IT service delivery and people management has been all about blending strategy with heart, driving transformation with a focus on what truly matters: people.At Netlogix, I took the reins of IT service management, crafting end-to-end processes that didn’t just meet expectations—they set new standards. My team thrived in a culture of continuous improvement, where collaboration wasn’t just encouraged, it was the norm.Before that, at Air New Zealand, I played a pivotal role in their digital transformation, steering a major shift to Azure Virtual Desktop and ensuring that our service agreements were more than just contracts—they were promises kept.What gets me up in the morning? Coaching future leaders, sparking innovation, and finding the sweet spot where technology meets humanity. I’m all about turning challenges into opportunities, and I’m excited to bring my blend of Gen X experience and Gen Z curiosity to roles that demand visionary leadership and a knack for building teams that don’t just perform—they soar.Let’s connect if you’re looking to shape the future with fresh ideas and bold leadership. 🚀🌟 Innovator. People Leader. Digital Transformation 🌟
Sam Husson's Current Company Details
Sam Husson Work Experience Details
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Product OwnerAuckland CouncilNew Zealand
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Service Delivery ManagerFlux Federation Oct 2024 - PresentAustralia And New ZealandService Delivery Manager | Flux FederationAs a Service Delivery Manager, I’ll be leading a talented team dedicated to providing exceptional support to Flux's external clients, via ITIL service operation processes. My focus will be on building strong client relationships, managing incident resolutions, and driving continuous improvement aligned with ITIL best practices.Key responsibilities include:Leading a high-performing team to deliver exceptional service to energy clients in New Zealand and AustraliaManaging client requests, incidents, and problem management with a focus on operational excellenceOverseeing our service desk operations and ensuring the team meets SLAs and KPIsEnhancing service delivery by proactively identifying improvements through data and tools like Splunk, Zendesk, and Jira Service ManagementWorking closely with the wider business and product teams to ensure client satisfaction and effective issue resolutionSupporting clients 24/7 through triage, diagnostics, and escalation management -
Head Of Service Delivery - NetlogixNetlogix Group Feb 2022 - May 2024Auckland, New ZealandAs Head Of Service Delivery, i had a team of four service delivery engineers and were were responsible for: • Designing and implementing the company's end-to-end IT service management processes.• The role is deeply involved in product management development and influences architecture security design. • Accountable for the IT Service Desk capability and IT Service management practices for the organisation. -
Service Delivery ManagerAir New Zealand Apr 2020 - Feb 2022Auckland, New ZealandI oversaw the Microsoft Unified services agreement for AirNZ, including NTT Global, our managed services Provider. • This was a 6 million per year contract. • Required strong vendor management. • Services included incident, problem, change, networking, cyber security, operational reporting, data centre • Worked closely with service management functions for the digital services capability at Air New Zealand. During this role, I was seconded into a Product and platform manager responsible for creating and implementing transformative service support strategies, including an organisation-wide tooling shift from Citrix to Azure Virtual Desktop. I worked closely with the leadership team and all aspects of service operation and delivery capability. Operating around the clock, this role also included on-call Incident duty manager for major incident management, GEMT and disaster recovery. -
Platform Product ManagerAir New Zealand Mar 2019 - May 2020Auckland, Auckland, New ZealandThe Platform Product Owner is often a role found within organizations that use Agile methodologies, particularly Scrum. In this role I was responsible for maximizing the value of the product resulting from the work of the development team. Defining user stories and prioritizing the team backlog to streamline the execution of program priorities. Ensuring that the backlog is visible, transparent, and clear to all, and shows what the team will work on next. Overseeing the development stages; and anticipating client needs.Acting as the primary liaison between stakeholders and the team, translating business requirements into development tasks. Maintaining close contact with the development team, facilitating communication, and ensuring alignment in vision and implementation.
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Service Delivery ManagerLexel Systems Limited May 2019 - Apr 2020Auckland, New ZealandFounded over 30 years ago; Lexel is one of the largest privately-owned providers of ICT services and solutions in New Zealand. An agile and innovative organisation, Lexel has a staff of over 170 and revenues exceeding $60m.Our ValuesPeople. Our people are our most valuable asset.Results. Profitable growth for our organisation, our clients and our partners.Integrity. Deliver on our promises, every time.Dedication. Exceed our commitments to each other, our customers and our partners.Excellence. Outstanding services and support in everything we do.With extensive expertise in services and ICT solutions, Lexel consistently delivers on both quality and innovation. Across both New Zealand and Australia, customers can rely on Lexel’s commitment to service excellence, every time.A service delivery manager identifies a client’s needs and oversees the delivery of the services within the context of the business. The foundation of this position is establishing processes to provide consistently high levels of customer service in a cost-effective manner. -
It Risk & Audit Programme ManagerThe University Of Auckland Sep 2018 - Apr 2019Auckland, New ZealandThe Risk & Audit Programme Manager is responsible for assuring the quality and security of the University’s IT services. This assurance is provided through the development of policies and standards for the operation of IT systems, establishing and tracking Key Performance Indicators (KPIs) relating to systems and services, coordinating internal and external audits of IT systems, and managing actively managing risks associated with systems and services. -
Service Transition ManagerThe University Of Auckland Jun 2016 - Sep 2018Auckland, New ZealandI am thrilled to share a glimpse into this role, where I embraced the challenge of an acting service transition manager during a strategic secondment. We onboarded new service capability into our staff service centre (A shift from IT Service Desk model to an Enterprise Service Centre model), orchestrating the migration of roles, capabilities, and IT services across the organizational landscape at the University.I was driving organisational performance and enhancements from the Information Technology Services (ITS) sector and into the ORganisational Performance & and Improvement column of the University. My focus was to inject vigour via operational excellence into the heart of Service Operations, a team renowned for its exceptional desktop support within the IT service management domain.Under the project banner of 'Service Effectiveness,' my efforts were channelled towards empowering the tier one support service desk. By investing in state-of-the-art tools, fostering capability, and curating bespoke training programs, I was committed to not only elevating our service standards but also to enhancing the overall user support experience.This journey was a testament to my commitment to excellence and continuous improvement in the IT services arena, ensuring our team remained at the cutting edge of industry standards and beyond.
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Its Service Operations Team LeadThe University Of Auckland Jan 2016 - Jun 2018This role is responsible for the operational management of the desktop support (level 2) team. Supporting the Staff Service Centre (contact centre) for the university. This team was co-located with the contact centre to assist in the capability improvements. Service Operations, upkeep, configuration, and reliable operation of services within the ITS service division at The University. To lead the team effectively to deliver excellence in the line of technical and advisory support to members of the University in matters relating to Information Technology, with special emphasis on computing and permissions.Achievements: Won Team Of the Year Award 2017 for impeccable Customer Service Service Effectiveness Champion 2017-18 Multiple Level 2 team awards for exceptional customer service.
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End User Services Team LeadThe University Of Auckland Jan 2015 - Jan 2017AucklandManaging a team of 8 In alignment with the University IT Service Delivery Model, this role is responsible for the operational management of the team. Supporting implementation, upkeep, configuration, and reliable operation of services within the ITS service division at The University. Managing, maintaining, and providing system administration 2nd and 3rd level support for systems and software. Ensuring that systems and services operate efficiently and effectively to ensure all required Service Level Agreement targets are met.Primary Accountabilities: Contribution to Strategy & Planning Staff Leadership Provide technical support for the operating system and applications software Provide customer support to the University community for the ITS-managed systems and applications 5 Dimensions Leadership Capabilities Investigating and owning escalated incidents and requests to resolution. Fulfilling and managing project plans or work requirements as directed. Interacting with other ITS and University departments to play a proactive and valuable role in providing Services to the University at large.Achievements: Established faculty-wide communications channel via weekly heartbeat engagements. Multiple Level 2 (team) awards Winning group for cultural leaders in ITS Level 2 team awards for exceptional service. Secondment opportunity presented as a Service Transition manager for service effectiveness.
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Team Leader & Customer EngineerUnisys Jan 2011 - Dec 2014Auckland, New ZealandResponsible for the operational/HR and resource management of the team. Supporting projects and local onsite IT support while ensuring reliable operation of end-user computing services within Vodafone HQ.Managing, maintaining, and providing system administration 2nd and 3rd level support for systems and software. Ensuring that systems and services operate efficiently and effectively to ensure all required Service Level Agreement targets are met. Investigating and owning escalated incidents and requests to resolution.Fulfilling and managing project plans or work requirements as directed. Interacting with other Vodafone Senior Leadership teams offering a VIP service and single point of escalation for Vodafone CEO. -
Customer Support EngineerUnisys Feb 2010 - Dec 2012Auckland, New ZealandAt Unisys, I found my passion, to do my best work, and embark on a future of constant learning. I can make a difference at Unisys, where we enhance people’s lives through secure, reliable, advanced technology.Responsible for the operational support of Vodafone Customers ofActive DirectorySCCMExchangeApplicationsDesktop End User compute support.Fleet & Asset ManagamentCMDBCustomer ServiceService Desk SupportSupporting implementation, upkeep, configuration, and reliable operation of IT Support within Vodafone environment here in Auckland.Managing, maintaining, and providing system administration 2nd and 3rd level support for systems and software. Ensuring that systems and services operate efficiently and effectively to ensure all required Service Level Agreement targets are met.Investigating and owning escalated incidents and requests to resolution.Fulfilling and managing project plans or work requirements as directed.Interacting with Service Delivery Managers and Project teams to play a proactive and valuable role in providing Services to Vodafone.At Unisys, our Core Beliefs are the foundation of every career here. Our core beliefs guide our actions and it is how we operate each day, every day.Curiosity – We embrace the unknown and continuous learningCreativity – We look past routine ways of doing thingsClient Centricity – Our clients’ success is our successIntegrity – We act ethically and honestly
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Install CoordinatorTelstraclear Jan 2006 - Dec 2008Coordinating installations with customers to get PABX, Voice, Data installation done. The installation coordinator is responsible for all aspects of customer service including answering inbound calls, scheduling provisioning & coordination of a varied of Business and SMR clients telecommunications installations.
Sam Husson Skills
Troubleshooting
Telecommunications
Data Center
Citrix
Microsoft Exchange
Hardware
Windows
Networking
Service Delivery
Software Installation
Team Leadership
Customer Experience
Vmware
Active Directory
Technical Support
Javascript
Incident Management
Windows 7
Business Analysis
It Service Management
Blackberry Enterprise Server
Servers
Windows Server
Service Desk
System Deployment
Wireless Networking
Microsoft Sql Server
Bmc Remedy
Php
Help Desk Support
Itil
Tcp/ip
Dhcp
Dns
Microsoft Technologies
Sccm
Operating Systems
Vpn
Group Policy
Microsoft Certified Professional
System Administration
It Operations
Lan Wan
Antivirus
Laptops
It Management
Software Documentation
Sharepoint
Computer Hardware
Windows Xp
Sam Husson Education Details
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English Language And Literature/Letters -
Wellington Performing Arts CentreFilm/Cinema/Video Studies -
Conservatorium Of JazzDrums
Frequently Asked Questions about Sam Husson
What company does Sam Husson work for?
Sam Husson works for Auckland Council
What is Sam Husson's role at the current company?
Sam Husson's current role is Product Owner.
What is Sam Husson's email address?
Sam Husson's email address is s.****@****d.ac.nz
What schools did Sam Husson attend?
Sam Husson attended Victoria University Of Wellington, Wellington Performing Arts Centre, Conservatorium Of Jazz.
What are some of Sam Husson's interests?
Sam Husson has interest in Joi Tea, The Yellow Community, Ncsa Athletic Recruiting, Nerfun, Dark, Dog&co, Ultimate Weapons, Creation, Venom, Community.
What skills is Sam Husson known for?
Sam Husson has skills like Troubleshooting, Telecommunications, Data Center, Citrix, Microsoft Exchange, Hardware, Windows, Networking, Service Delivery, Software Installation, Team Leadership, Customer Experience.
Who are Sam Husson's colleagues?
Sam Husson's colleagues are Marie Hickey, Rex Mcgregor, Asha Patel, Arpit Dubey, Bill Flanagan, Laura Corlett, Jade Fairweather.
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