Siân Evans Email & Phone Number

Merthyr Tydfil, Merthyr Tydfil, United Kingdom

- assist in the development of digital customer access channels and digital transformation- design and develop bilingual and accessibility compliant websites and intranet- test sites in different browsers and environments - learn and test new technologies, frameworks and languages- stay up to date with new trends and advancements in web development- refactoring and optimising existing code- problem solving, fixing bugs in existing projects- document code so other developers can understand and contribute to it- writing code in programming or scripting languages HTML, XHTML, HTML5, XML, XSLT, CSS, CSS3, JavaScript, JQuery, Bootstrap, MVC, IIS - code repositories Team Foundation Server and GitHub

Merthyr Tydfil, Merthyr Tydfil, United Kingdom

- regularly review, moderate and critique website content- define and deliver a Corporate Web Development Programme and Action Plan- work with internal departments to develop their digital communication channels- investigate and define customer requirements for systems promoting channel shift to online services- design wireframes and prototypes and collate testing results and feedback - integrate web-based communication activities within all Council Departments- develop Google Analytic reports to assist in the monitoring of website performance, visitor access- undertake regular SEO and general website maintenance of corporate website, subsites and intranet- co-ordinate and deliver regular staff training and develop online training material and supporting documentation

Merthyr Tydfil

Duties include:Creation and delivery of training for the Benefits Team, Customer Service Advisers and Partner Organisations. Compile statistics, progress reports and data analysis as required.Quality Assurance, DHP, Reconsideration and Appeals.Responding to queries via email, letter, telephone and in person. Undertake PBS interviews for Universal Credit Claimants.

Contact Centre, Civic Centre, Castle Street, Merthyr Tydfil, Cf47 8An

**From 1st September 2014 on secondment to the Benefits Support Team within Merthyr Tydfil County Borough Council**- dealing with customer queries via telephone, email and letter.- deciding reconsideration requests for Housing Benefit and Council Tax.- presenting Housing Benefit Tribunals and Valuation Tribunals for Council Tax.- deciding and awarding Discretionary Housing Payment applications.- PBS interviews for Universal Credit claimants.

Merthyr Tydfil

- managing on a team of Customer Services Advisors who deal with in-depth queries for Housing and Council Tax Benefit and general enquiries for Council Tax and Housing.- provide guidance, and compile training and development to ensure that the highest level of customer service is delivered.- communicating with private sector and registered social landlords, including attending Landlords Forum meetings and the creation of a Landlords Newsletter- deciding and awarding applications for Discretionary Housing Payments- respond to customer correspondence received via e-mail and letter

Merthyr Tydfil

Decision maker for both Housing and Council Tax Benefit. Position covered new claims, repeat claims, reviews, backdates and reconsiderations. Dealing with verbal and non-verbal queries relating to claim advice.

Merthyr Tydfil

Supervising a team of Customer Service Advisers and Benefits Review Officers.

Merthyr Tydfil

Decision maker for both Housing and Council Tax Benefit. Position covered new claims, repeat claims, reviews, backdates and reconsiderations. Dealing with verbal and non-verbal queries relating to claim advice.

Merthyr Tydfil

Carried out audits of Council departments and assisted in special investigations.

Merthyr Tydfil

Merthyr Tydfil

General administration duties including dealing with customer queries either verbally or non-verbally. Assisted with Commital Court proceedings including case preparation and attending hearing dates.

Wales

Volunteering for the Welsh Gaming Network (WGN) as Social Media Manager.I work closely with our Community Manager and Editor to increase the footprint of the WGN including it's outreach via Social Media. We are also working towards making the community fully bi-lingual. @welshgamingnetwork

Education record

Education record

Activities and Societies: Mid Glamorgan Youth Choir, Merthyr Tydfil Orchestra