As a Head of Technical PM in the platform infrastructure team, my team is accountable for expanding ServiceNow’s customer offerings by integrating technologies from acquisitions and academia.Key accomplishments:• Integrating a new OLAP Column Store engine into the ServiceNow Platform to get ~10x improvements in query response times• Creating customizable mobile experiences for different customer archetypes by re-platforming a mobile acquisition • Delivered Virtual Agent (chatbot) functionality to the ServiceNow platform to reduce human intervention in incident resolution and provide faster answers to users of the platform• Improved the efficiency of agent workflows by auto-categorization, classification and assignment of tasks using predictive ML models• Launched and staffed ServiceNow’s Chicago office location from scratch to attract fresh talent from a tech rich neighborhood

As a Director of PM, I managed an adept team who delivered strategic company-wide initiatives.Key accomplishments:• Built a ground up Time Series database to enable rich IT Operations Management functionality for monitoring and anomaly detection• Improved ServiceNow’s internal security posture by leveraging Linux IPTables functionality to restrict internal datacenter communications• Designed and delivered Database Encryption with no performance impact in order to protect customer data and IP• Converted ~80% of manual SOPs into reliable zero touch automation

As a PM Architect, I worked with key engineering architects within ServiceNow to redesign the deployment platform into a multi-instance system.Key accomplishments:• Created a new multi-dimensional capacity engine to model the usage of resources across servers and provide an elastic scale-out solution for customer instances• Improved customer backup/restore performance 10x by updating rack/TOR designs and enabling within rack backups for databases• Designed and deployed a fully automated no touch automation to perform mass migrations of customers across generations of architecture and datacenter locations

As a lead PM for the Search team, I managed and mentored a team of strong individuals who delivered a robust, performant and reliable infrastructure to enable best of breed search experiences for users and partners.Key Accomplishments:• Developed and evangelized a shared vision and purpose for the search infrastructure for 3 releases of Office Server• Designed and delivered a re-architected Search platform which included a scaled-out component based framework to achieve sub-second query latencies on a fault tolerant and highly available distributed system• Implemented multi-tenancy in the Search subsystems to offer SAAS style hosted search in Office 365

In this role, I led a virtual team of engineers across the Office organization to deliver a Business Continuity Management (BCM) solution for SharePoint in Office365.Key accomplishments:• Designed and delivered a low downtime/low data-loss/reliable BCM infrastructure for O365 in 9 months from ideation to launch• Implemented an automated verification mechanism for testing the DR solution at scale for SharePoint, while using real customer data, without service interruption• Developed data models to classify non-SharePoint workloads and built reusable DR implementations for on-boarding additional Office 365 offerings• Collaborated across all Office 365 workloads to evangelize the BCM data models for subsequent releases so that every team could leverage the same solution for BCM