Led the transformation project team to migrate AS400 platform inclusive of planning, designing and change managementManage incident, problem and change records inclusive of business stakeholders and executive communicationIT service management to ITIL standards Established and maintained relationship, with internal and external customersTeam leadership and mentorshipDeliver monthly capacity and performance reports of systems adhering to IBM and contractual requirementsAttend weekly change advisory board to priorities and assign approved ticket to stakeholders of infrastructure team Provided adequate training to IBM Global Delivery centre staff to improve efficiency.iSeries support systems administrator for other IBM clients when required

• Responsible to maintain, monitor and remediate of the AIA IT operations environment.• Instigated new backup strategy to eliminate the overnight backup window improvement system availability for end users and other automated processors. • Manage data processing, backup/Recovery and off site media handling. • Take responsibility for decisions taken to ensure successful implementation, execution and professional• Implement automation of schedule batch processing tasks reducing human error and significant reduction in time and cost • Vendor and IT contract management.• Work closely with IT project team to help and deliver new implementation.• Work with Disaster Recovery Co-ordinator for Planning and Implementation of DR Test exercise.• Improve the efficiency of data replication to DR site for iSeries serves to minimise the Recovery Time and Recovery Point Objective• Maintain IT facilities. (server rooms) and local DC operations • Manage Data Centre access controls for IT staff and external service personals• Document and implement new policies to mitigate audit findings to secure and protect customer data. • Working with a focus of projects to ensure that best practice processes are fulfilled actively and appropriately executed to maintain production environment is up to date and stable. • Build effective relationship with internal users, third party hardware and software vendors.• Co-ordinate and manage team members to ensure work loads are carries out on time.• Ensure compliance and governance requirement are met through all IT Operation deliverables• development of team members to maintain growth and skills • Manage budget for IT hardware, software, staffing levels and operations. • Performance reviews.• Report regular progress to IT Infrastructure Manager.

• Implemented major server hardening & security policy enforcement project to remediate significant audit findings of IT infrastructure and environments to archive Sarbanes Oxley (SOX) compliance • Password remediation of all systems• Implement digital password repository system with audit tracking for all the master ID’s and application password • iSeries server upgrade and migration to remediate out of support OS.• Capacity and performance management to support business and IT Project Management Office.• Updated and maintained IT security compliance policies and procedure manuals, and ensured all staff were aware of security compliance, investigating any breaches as required.• Represented AIG Australia in the Asia Pacific Security Conference Hong Kong.• Nominated the Senior IT Engineer during AIA’s disaster recovery test, and subsequently enforced disaster recovery best management practice in line with regional and global objectives.• Participating in multiple Disaster Recovery drills

AS400 systems administration, Desktop support, batch processing. Backup and recovery, Data tape and off-site media management, IT stationary stock control destruct/decommission of IT hardware, install and configure various PC/iSeries software. Print management and accounting reports etc. • Configure/installations of new work stations, printers and other IT peripherals. • Provide assistance and input to business/user studies in relation to new development and version upgrade.• Evaluate third party software/hardware solutions.• Engaged with IT development team to fix/test of all in house developed business insurance applications compatibility to support Y2K • Execute Daily, Monthly and Year end batch processing • Installation and deployment of workstations with Standard Operating Environment • Report distribution all business units within the Co.• Re-order and stock IT consumables. • Help and support Windows and network engineers to maintain/support IT infrastructure• MS exchange user administration. • Manage Decommission of PC’s/ IT hardware and data cleansing according to corporate standards and policies.