• Spearheaded and implemented a project on a new use case with the WhatsApp channel• Led the development of dynamic onsite forms and non-chatbot flow for WhatsApp business, significantly enhancing user experience and driving customer engagement• Successfully trained new team members on optimal processes and tool usage, resulting in a significant boost in team productivity• Conduct QBRs and MBRs for a portfolio of accounts, driving customer satisfaction and identifying upselling… Show more • Spearheaded and implemented a project on a new use case with the WhatsApp channel• Led the development of dynamic onsite forms and non-chatbot flow for WhatsApp business, significantly enhancing user experience and driving customer engagement• Successfully trained new team members on optimal processes and tool usage, resulting in a significant boost in team productivity• Conduct QBRs and MBRs for a portfolio of accounts, driving customer satisfaction and identifying upselling opportunities Show less

• Provided hands-on mentoring to new team members, effectively guiding them towards achieving team goals and fostering a high-performance culture• Led a project to prioritize escalations within the team, resulting in reduced issue resolution time and enhanced customer satisfaction• Strategically handled high-level escalations successfully, ensuring speedy resolutions and maintaining strong client relationships• Conducted regular QBRs and MBRs for a portfolio of accounts, driving… Show more • Provided hands-on mentoring to new team members, effectively guiding them towards achieving team goals and fostering a high-performance culture• Led a project to prioritize escalations within the team, resulting in reduced issue resolution time and enhanced customer satisfaction• Strategically handled high-level escalations successfully, ensuring speedy resolutions and maintaining strong client relationships• Conducted regular QBRs and MBRs for a portfolio of accounts, driving customer engagement and identifying growth opportunities Show less

•Worked closely with diverse B2B/B2C clients, setting up and managing campaigns on Vizury Engage360, an AI-driven omnichannel marketing platform•Took complete ownership of account management and revenue management for a portfolio of advertiser clients, driving account growth and retention quarter-wise and identifying upselling opportunities•Orchestrated cross-functional collaboration with sales, product, and engineering teams to ensure the successful delivery of ad campaigns, meeting… Show more •Worked closely with diverse B2B/B2C clients, setting up and managing campaigns on Vizury Engage360, an AI-driven omnichannel marketing platform•Took complete ownership of account management and revenue management for a portfolio of advertiser clients, driving account growth and retention quarter-wise and identifying upselling opportunities•Orchestrated cross-functional collaboration with sales, product, and engineering teams to ensure the successful delivery of ad campaigns, meeting and exceeding client expectations•Recognized with a notable mention for Monthly Performance Awards in June 2021, reflecting commitment and outstanding performance in the role. Show less

Market Research Intern• Managed approximately 20 projects under InMobi Pulse, leveraging user feedback through mobile campaigns to deliver impactful and accurate insights on brand awareness, recognition, and recall for diverse FMCG brands, e-commerce websites, and OTT platforms• Achieved profitability for 80% of the projects, while the remaining projects reached the break-even point, demonstrating effective resource management and financial contribution• Identified shortcomings in… Show more Market Research Intern• Managed approximately 20 projects under InMobi Pulse, leveraging user feedback through mobile campaigns to deliver impactful and accurate insights on brand awareness, recognition, and recall for diverse FMCG brands, e-commerce websites, and OTT platforms• Achieved profitability for 80% of the projects, while the remaining projects reached the break-even point, demonstrating effective resource management and financial contribution• Identified shortcomings in the InMobi Pulse self-serve platform and recommended changes to the user interface, enhancing usability and user experience• Conducted in-depth analysis of survey responses, transforming raw data into a more presentable and inferable format. Utilized MS Excel and Power BI to extract meaningful insights and provide actionable recommendations Show less

Learnt the process of manufacturing of diagnostic kits like pregnancy testing kit and ELISA kit from scratch to the final finished product. Submitted a report on Antigen-Antibody binding in diseases like Malaria and Hepatitis. Analysed and presented the working and the resource management of Quality control, Manufacturing, Assembly and Dispatch departments of the company . Studied plant working & assembly line operations and aspects related to health and safety of employees and made… Show more Learnt the process of manufacturing of diagnostic kits like pregnancy testing kit and ELISA kit from scratch to the final finished product. Submitted a report on Antigen-Antibody binding in diseases like Malaria and Hepatitis. Analysed and presented the working and the resource management of Quality control, Manufacturing, Assembly and Dispatch departments of the company . Studied plant working & assembly line operations and aspects related to health and safety of employees and made recommendations on increasing productivity and efficiency.-Understood organization structure of Tulip group and liaising between various departments and principles of Purchase Management within the country along with the import procedure from overseas suppliers-Performed fundamental analysis which included how purchases made across different years impacted the respective sales and found out that the company is in growing stage and can provide sound competition in coming yearsLearnt the supply chain management and control operations employed by a large manufacturing firm.In depth research and analysis of the underlying processes involved in manufacturing and on the impact of the kits in early identification of infectious diseases and their diagnosis. Show less