● Monitoring the end to end business process, of repairs vertical (EPC Category) with a goal to drive PNL and growth of the city business.● Managing a robust demand and supply chain to ensure a profitable business, emphasizing the maintenance of hygiene metrics and adherence to SOPs.● Leading a team of seven associates and two oversight managers to drive operational efficiency and team performance.● Implementing stringent processes and SOPs in the city, focusing on partner… Show more ● Monitoring the end to end business process, of repairs vertical (EPC Category) with a goal to drive PNL and growth of the city business.● Managing a robust demand and supply chain to ensure a profitable business, emphasizing the maintenance of hygiene metrics and adherence to SOPs.● Leading a team of seven associates and two oversight managers to drive operational efficiency and team performance.● Implementing stringent processes and SOPs in the city, focusing on partner onboarding, service quality enhancement, and overall business improvement.● Delving into the root causes of issues concerning customer experience and partner onboarding, systematically resolving them for improved efficiency.★ KEY ACHIEVEMENTS:Designed, tested, and scaled multiple projects:- Launched 'Hyperlocal Business Model' to enhance repeat consumer %age from 17% to 52% on platform- Developed & scaled 'Partner Success Program', within the existing supply, to improve partner engagement and performance, which furthermore helped in controlling ELC churn from 35% to 9%- Achieved peak season revenue growth by hitting a milestone of 1L service deliveries within a single city-category combination in a month, maximising business performance during critical periods. Show less

● Initiated structure for standardising UTM parameter utilisation across marketing team campaigns, resulting in improved marketing analytics management● Spearheaded development of customer segmentation framework to drive revenue growth & identify customer behaviour patterns, leading to a 14% increase in lead conversions.● Built automated reporting capabilities for marketing channels for analysing performance metrics, resulting in increased visibility across data-driven insights.●… Show more ● Initiated structure for standardising UTM parameter utilisation across marketing team campaigns, resulting in improved marketing analytics management● Spearheaded development of customer segmentation framework to drive revenue growth & identify customer behaviour patterns, leading to a 14% increase in lead conversions.● Built automated reporting capabilities for marketing channels for analysing performance metrics, resulting in increased visibility across data-driven insights.● Generated A/B testing experiments & user-flow methods to identify gaps & executed changes which improved user engagement by 7%● Created & deployed a “Refer And Earn” program, resulting in 15% increase of total sales within first month● Established core incentives for referral program, providing recognition to sales team for facilitating referrals & driving customer collaborations. Show less

● Managed a portfolio of 95 schools● Observed an average increase of ~30% in user retention via implementing campaigns & strategies● Analysed MoM retention data to make new strategies for user retention● Worked from ideation to execution on ‘student challenges’ feature of the product● Segregated and visualised data metrics on D.A.U of the app to increase activity of acquired users● Organised CRM data funnel with the help of tools like MoEngage and Gupshup● Orchestrated… Show more ● Managed a portfolio of 95 schools● Observed an average increase of ~30% in user retention via implementing campaigns & strategies● Analysed MoM retention data to make new strategies for user retention● Worked from ideation to execution on ‘student challenges’ feature of the product● Segregated and visualised data metrics on D.A.U of the app to increase activity of acquired users● Organised CRM data funnel with the help of tools like MoEngage and Gupshup● Orchestrated smooth deployment of daily push notifications for ~2 lacs reachable users on the appPositions of Responsibilities: Lead a team of four Operations interns to ensure timely deliverables of all operational tasks. Show less