Consultant
Toronto, Ontario, Canada
•I worked on CRM implementation projects across a range of industries, including non-profit, public sector/government, and retail consumer. With my expertise in software design and development, I leveraged the latest tools and methodologies to help clients optimize their processes, streamline their workflows, and enhance their overall efficiency.•In the non-profit sector, I worked with one of the largest and national organization improve their fundraising efforts and increase their impact by implementing donor management systems and digital fundraising platforms by implementation of Non-Profit Success Pack by Salesforce.•In the public sector/government, I worked with government agencies to implement Salesforce as a CRM Solution tailored to modernize their legacy systems and streamline their operations, resulting in improved citizen services and increased transparency. •My role involved collaborating with cross-functional teams to gather requirements, design solutions, and oversee the entire project lifecycle, from planning and development to testing and deployment. •Throughout my tenure, I was able to build strong relationships with clients, earn their trust, and deliver results that exceeded their expectations. •Supporting the project in the capacity of a functional and technical analyst by coordinating between the PO, Dev/QA teams and business stakeholders•Leading stand-up calls, demonstrations, process workflow, and application design sessions with external/internal stakeholders and delivering regular updates on the progress•Configuration and integration of DocuSign CLM with Salesforce to enable the contract management capabilities
