Professional Education Outreach Coordinator
CurrentGuided prospective and current students throughout the process of their educational efforts and goals through coaching and providing mentoring services.● Provided compassionate first impressions to prospective students through providing customer supportive services. ● Conducted discovery calls to prospective learners interested in CSU Extended Campus’s 50 + undergraduate and graduate degrees, 35 for-credit certificate programs, in addition to 80 professionals delivering educational programs and services.● Created, updated, and monitored records of institutional interactions within customer relationship management systems (salesforce) to ensure a fluent channel of communications between the university and all current and prospective learners.● Collaborated closely with colleagues and leaders to redefine recruitment strategies and procedures to better benefit the ranging needs within the higher education/academic community.