Develop, manage & accurately report marketing budget. Establish & communicate clear goals & objectives for Premier Smiles Orthodontics, Growing Smiles Orthodontics & Ohio VIP Dental Assisting School. Work collaboratively with CEO to coordinate & execute successful marketing programs that drive advertising revenues. Works closely with Marketing Research Firm to leverage research to develop strategic approaches & recommendations. Effectively work & prosper within a multitude of diverse business… Show more Develop, manage & accurately report marketing budget. Establish & communicate clear goals & objectives for Premier Smiles Orthodontics, Growing Smiles Orthodontics & Ohio VIP Dental Assisting School. Work collaboratively with CEO to coordinate & execute successful marketing programs that drive advertising revenues. Works closely with Marketing Research Firm to leverage research to develop strategic approaches & recommendations. Effectively work & prosper within a multitude of diverse business communities. Oversee marketing analytics, specific focuses & overall marketing performance. Provide marketing reports using current market trends & local demographics. Reevaluate & reassess brand performance. Research new developments in marketing & technology that can be applied to product or company. Design marketing campaigns for individual products & services as well as the company. Development of presentation materials including Power Point decks. Provide tracking solutions for website & digital initiatives; provide website analysis insights & testing results. Analyze results of key promotional efforts to provide conclusions & recommendations. Study company products & services to create unique ideas for marketing. Travel to offices to set up marketing campaigns & train employees. Update & manage the social media pages with pertinent postings about products & services. Manage all electronic patient communications. Prepared job descriptions for various positions & developed appropriate questions for prospective candidates. Design & maintain job postings on various social media sites & websites with various tools. Develop office forms, such as invoices, patient on-boarding documents, contracts, reminders, letters and notices. Organize paperwork & computer data into a client file for future reference. Acts as core part of event management team. Show less

Verify and input data. Working with exception reports. Analyzes spreadsheets, determine differences & missing data, access third party websites using inquire/search functionality to retrieve missing information, verifying accuracy of information, adding the missing information to Excel spreadsheets.

Served as Executive Administrative Assistant to Director of Operations. Supported site facility needs, and performed administrative, clerical and project based tasks. Assisted leadership team and Human Resources to perform required tasks and coordinated project based tasks as assigned. Assisted in the ordering, receiving, stocking and distribution of office supplies. Coordinated catering accommodations for meetings, trainings, and special occasions. Reserved and prepared conference rooms for… Show more Served as Executive Administrative Assistant to Director of Operations. Supported site facility needs, and performed administrative, clerical and project based tasks. Assisted leadership team and Human Resources to perform required tasks and coordinated project based tasks as assigned. Assisted in the ordering, receiving, stocking and distribution of office supplies. Coordinated catering accommodations for meetings, trainings, and special occasions. Reserved and prepared conference rooms for meetings; and greeted guests and other attendees. Managed conference room schedule. Maintained phone lists. Assisted with onsite employee activities. Scheduled interviews. Served as point of contact for facility maintenance. Served as point of contact for vendors and guests. Provided front desk receptionist coverage as needed. Performed general office management functions as assigned by Site Director. Managed company call-off line and reported attendance markings. Created PowerPoint presentations used for business development. Operated office machines such as a copier, fax machine and scanner; performs printing and photocopying. Established and maintained an accurate and organized file system. Show less

Served as Executive Assistant to the Executive Director. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Wrote and distributed meeting minutes to appropriate individuals, supplied advance materials and executed follow-up for meetings and team conferences. Handled and distributed all incoming and outgoing mail .Managed desktop publishing and proposal and memo typing. Created and maintained computer- and paper-based filing and organization systems for… Show more Served as Executive Assistant to the Executive Director. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Wrote and distributed meeting minutes to appropriate individuals, supplied advance materials and executed follow-up for meetings and team conferences. Handled and distributed all incoming and outgoing mail .Managed desktop publishing and proposal and memo typing. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Developed spreadsheets, faxed reports and scanned documents. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Managed daily office operations and maintenance of equipment. Served as central point of contact for all outside vendors needing to gain access to the building. Created PowerPoint presentations used for business development. Posted open positions on company and social media websites. Show less

Researched and resolved customer issues related to vehicle, inquiries, and complaints. Delivered prompt, accurate and excellent customer service. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all… Show more Researched and resolved customer issues related to vehicle, inquiries, and complaints. Delivered prompt, accurate and excellent customer service. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Formulated and enforced Service Center policies, procedures and quality assurance measures. Assisted with the development of the call center's operations, quality and training processes. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Facilitated information flow between customer service, account management operations, quality assurance, and training departments to guarantee call center objectives were met. Show less