Siew Weng Lee Email and Phone Number

1. Assisting and assuming Centre Service Manager (CSM) responsibilities.2. Handling customer enquiries, complaints and resolving transaction issues.3. Coaching and synergizing frontline staff in achieving branch sales targets.4. Ensuring smooth processes for all related time sensitive transaction such as cheque clearing, remittance and etc.5. Performing KYC and AML check as well as facilitating account opening processes for both individual and the corporate.6. Performing the… Show more 1. Assisting and assuming Centre Service Manager (CSM) responsibilities.2. Handling customer enquiries, complaints and resolving transaction issues.3. Coaching and synergizing frontline staff in achieving branch sales targets.4. Ensuring smooth processes for all related time sensitive transaction such as cheque clearing, remittance and etc.5. Performing KYC and AML check as well as facilitating account opening processes for both individual and the corporate.6. Performing the opening and closing of the branch, approving the scanned documents for backroom support as well as updates.7. Checking daily transactional vouchers to ensure accuracy and meeting compliance standards.8. Improving customer banking experiences and branch efficiency through queue combing as well as directing customers to the right counter.9. Conducting in-house training on product knowledge for frontline staff.10. Performing scheduling and planning of branch manpower coverage.11. Providing transactional advices to sales team and supporting sales initiative programs. Show less

1. Performing FA, planning and initiating yield improvement projects.2. Resolving customer complaints and reducing RMA cycle time.3. Preparing materials and conducting training in contract manufacturer.4. Supporting R&D department activities and characterization report.5. Supporting product transition from test to manufacturing.6. Hosting production call with colleagues residing in US and in Bangkok.7. Identifying and recommending improvement process.8. Supporting… Show more 1. Performing FA, planning and initiating yield improvement projects.2. Resolving customer complaints and reducing RMA cycle time.3. Preparing materials and conducting training in contract manufacturer.4. Supporting R&D department activities and characterization report.5. Supporting product transition from test to manufacturing.6. Hosting production call with colleagues residing in US and in Bangkok.7. Identifying and recommending improvement process.8. Supporting all products and process improvement programs. Show less

1. Ensuring product quality and processes set up to prevent customer return.2. Validating documentation and software changes before releases.3. Verifying and approving engineering process changes.4. Developing materials and conducting training to manufacturing department.5. Supporting production on 24/7 to prevent manufacturing down time.6. Supporting product yield improvement projects and NPI initiatives.