Sihle Mabombo Email & Phone Number

Cape Town, WC, ZA

City Of Cape Town, Western Cape, South Africa

○ Support learners of all personas across product lines, aligned to our CoachingFramework within established service level agreements, via 1:1 engagements suchas, but not limited to:■ Career Material Reviews■ Live events■ Support Queue cases■ 1:1 coaching sessions○ Leverage data related to individual performance metrics, learner satisfaction, andlearner.

Cape Town, Western Cape, South Africa

• At 2U, we power world-class online education and in-person boot camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities transform in the digital era—and.
• Maintain 90% case closure of professional materials using excellent communication and impeccable attention to detail while meeting strict deadlines.
• Achieve 85% student satisfaction by providing personalized feedback and giving in-person guidance towards the goal of Employer Ready.
• Communicate effectively across departments and diverse sets of colleagues to achieve the common goal of getting students Employer Ready by graduation.
• Participate in and lead online workshops that guide students in creating Employer Ready and Competitive materials for their job search.

Cape Town, Western Cape, South Africa

• Customer Success Manager
• Design and implement a successful customer onboarding journey.
• Create a client CRM to store client information and onboarding journey from kick-off to GoLive training sessions.
• Draft customer onboarding comms and set them up on Intercom and Monday.com to trigger communication to new and existing clients.
• Work with the Product/Dev Team to create processes that constantly automate the platform to accommodate clients.
• Run platform feedback surveys and interviews to collect client feedback and insights for development purposes.

• Projects Assistant
• Created Project-based calendar rollouts and maintained them on Monday.com as per the project requirements.
• Created a healthy and successful line of communication with project sponsors and custodians.
• Supported Project Manager, Founder and Marketing co-ordinator on adhoc duties as per their roles.
• Created an effective and easy-to-follow filing system for the team to find project-related documents and folders.

Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

• Built a database of high school and university STEM students who were looking for funding/bursary opportunities.
• Successfully matched STEM students to their chosen bursaries by prepping their CVs, running mock interviews, and ensuring they hone their interview etiquette skills.
• Career coached CodeSpace Web Development graduates and current students in preparing them for the workplace.
• Drafted and designed effective and optimised templates for their CVs, Cover Letters, LinkedIn Profile guidelines, and Git Hub profiles.
• Ran mock interview preparation with those who were shortlisted by potential employers.
• Successfully placed 60% of our graduate database in 4 months during the 2020 pandemic in tech-related roles and organisations.

Cape Town Area, South Africa

Client CareDirect communication with clientsLeading and facilitating weekly orientationsManagement of student welfare and complaintsShopping and arrangements for welcome reception and student functionsTaking Care of client requests (quotes, activities, entertainment, sports, car hire, bank letters etc.)Booking clients on tours and activities with various.

Cape Town Area, South Africa

• Updating Filing system of staff documents. Assisting other staff members with admin ad hoc duties
• Panelling potential candidate interviews with other senior staff members.
• Screening CV’s (Resumes) of potential candidates.
• Creating interview schedules and agendas.
• Cold calling interviewees and liaising with them with regards to their interviews.
• Other ad hoc Human Resources duties

Cape Town Area, South Africa

Certificate, Applied Data Analysis And Visualisation For Business

Certificate, Agile Project Management

Certificate, Executive And Management Coaching

Postgraduate Diploma In Entrepreneurship, Entrepreneurial And Small Business Operations

Postgraduate Degree, Entrepreneurial And Small Business Operations, 63%

Certificate, Career Exploration/Awareness Skills

Bachelor'S Degree, Industrial And Organizational Psychology

Celta Certificate, English Teaching As A Foreign Language

The Cambridge CELTA course equips individuals with the skills to teach English as a foreign language to L2 learners from other parts of.

Bachelor'S Degree, Industrial And Organizational Psychology

National Senior Certificate