Sihle Mabombo Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

○ Support learners of all personas across product lines, aligned to our CoachingFramework within established service level agreements, via 1:1 engagements suchas, but not limited to:■ Career Material Reviews■ Live events■ Support Queue cases■ 1:1 coaching sessions○ Leverage data related to individual performance metrics, learner satisfaction, andlearner outcomes to adapt service approach and propose improvements in bestpractice and process○ Utilize established and approved AI and other tech tools to drive operationalefficiency in service of learner outcomesContinuous Learning & Development (10%)○ Engage in monthly Quality Assurance to align performance and developmentgoals to Coaching Framework and performance gaps○ Maintain industry and 2U/edX product offering expertise in service of exceptionallearner support○ Engage in all teamwide training initiatives as assigned○ Develop (with direct manager) an Individual Development Plan to ensure progressand support of continuous improvement in skills and competencies related tocurrent role and desired career path, aligned to the CE Career DevelopmentGuide○ Plan and organiPlan and organize administrative duties during scheduled work hours to meetlearner need and business outcomes, including but not limited to:■ Documenting coaching sessions, interactions, updates and learneroutcomes in CRM (Salesforce)■ Reviewing learner materials and/or support cases, providing guidance andsupport in a timely fashion■ Preparing for 1:1 learner sessions○ Document learner escalations according to the Career Program Managementescalation policy, in service of balancing learner and business need

Cape Town, Western Cape, South Africa

At 2U, we power world-class online education and in-person boot camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities transform in the digital era—and eliminate the back row in higher ed. #NoBackRow• Maintain 90% case closure of professional materials using excellent communication and impeccable attention to detail while meeting strict deadlines.• Achieve 85% student satisfaction by providing personalized feedback and giving in-person guidance towards the goal of Employer Ready.• Communicate effectively across departments and diverse sets of colleagues to achieve the common goal of getting students Employer Ready by graduation.• Participate in and lead online workshops that guide students in creating Employer Ready and Competitive materials for their job search.

Cape Town, Western Cape, South Africa

Customer Success Manager● Design and implement a successful customer onboarding journey.● Create a client CRM to store client information and onboarding journey from kick-off to GoLive training sessions.● Draft customer onboarding comms and set them up on Intercom and Monday.com to trigger communication to new and existing clients.● Work with the Product/Dev Team to create processes that constantly automate the platform to accommodate clients.● Run platform feedback surveys and interviews to collect client feedback and insights for development purposes.● Create and maintain fun and success client relationships to ensure we meet their expectations and demands.

Projects Assistant● Created Project-based calendar rollouts and maintained them on Monday.com as per the project requirements.● Created a healthy and successful line of communication with project sponsors and custodians. ● Supported Project Manager, Founder and Marketing co-ordinator on adhoc duties as per their roles.● Created an effective and easy-to-follow filing system for the team to find project-related documents and folders.

Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

● Built a database of high school and university STEM students who were looking for funding/bursary opportunities.● Successfully matched STEM students to their chosen bursaries by prepping their CVs, running mock interviews, and ensuring they hone their interview etiquette skills.● Career coached CodeSpace Web Development graduates and current students in preparing them for the workplace. ● Drafted and designed effective and optimised templates for their CVs, Cover Letters, LinkedIn Profile guidelines, and Git Hub profiles.● Ran mock interview preparation with those who were shortlisted by potential employers.● Successfully placed 60% of our graduate database in 4 months during the 2020 pandemic in tech-related roles and organisations.● Maintained a rich and successful client relationship with hiring managers in the tech industry as well as intern retention rate in their new roles.

Cape Town Area, South Africa

Client CareDirect communication with clientsLeading and facilitating weekly orientationsManagement of student welfare and complaintsShopping and arrangements for welcome reception and student functionsTaking Care of client requests (quotes, activities, entertainment, sports, car hire, bank letters etc.)Booking clients on tours and activities with various tour companiesIssuing of student cards for both centresBicycle rentals and maintenanceReception DutiesTelephoneCleanliness of all facilities including kitchen and student common areasVisa extension assistanceInventory of all booksMonitoring of tour payments as well as managing of tour petty cashUpdating tour payments onto websiteProof reading of social programme as well as making sure the social programme is printed and on displayEnsuring all accommodation keys are returnedManaging book & key deposit cashEnsuring student computers are in working order, Wi-.Fi, etc. and liaising with IT company when neededTaking class photos every second week and uploading to the website and FacebookEnsuring enough student packs are available for the new arrivals each weekEnsuring stock orders for other centres are prepared and packed for the driverEnsuring the building is ready for closing at the end of the dayAdministration Managing(order supply and control) stationery for all centresStore room managementShopping and set up for teachers’ meetings/workshopsPreparing of certificates for studentsCovering for colleagues when needed

Cape Town Area, South Africa

● Updating Filing system of staff documents. Assisting other staff members with admin ad hoc duties● Panelling potential candidate interviews with other senior staff members.● Screening CV’s (Resumes) of potential candidates. ● Creating interview schedules and agendas.● Cold calling interviewees and liaising with them with regards to their interviews.● Other ad hoc Human Resources duties● Accompanying Employee Relations Senior Manager to CCMA

Cape Town Area, South Africa

Certificate, Applied Data Analysis And Visualisation For Business

Certificate, Agile Project Management

Certificate, Executive And Management Coaching

Postgraduate Diploma In Entrepreneurship, Entrepreneurial And Small Business Operations

Postgraduate Degree, Entrepreneurial And Small Business Operations, 63%

Certificate, Career Exploration/Awareness Skills

Bachelor'S Degree, Industrial And Organizational Psychology

Celta Certificate, English Teaching As A Foreign Language

The Cambridge CELTA course equips individuals with the skills to teach English as a foreign language to L2 learners from other parts.

Bachelor'S Degree, Industrial And Organizational Psychology

National Senior Certificate