Strategic game development from concept to completionAsset designer: 300+ characters, items, worlds and storiesBeta testing and game balancing supervisor Web design and maintenance: http://silentprotagonist.games

Website, social media, mobile, and email archive provisioning for financial and security compliant institutions. Primary contact and liaison between internal teams and clients during implementation.Tech writer and training development for internal resources

Primary liaison for 150+ server and workstations across various OSTechnical writer for internal policy documentsPreparation and compliance of SOC II Type II and clientele auditsContract negotiation with outside law firms and vendors on behalf of CIOSecurity patrol and equipment compliance

OSHA compliant standards across plumbing, electrical, carpentry, tile work and landscaping projects

- Provided tier 3 phone and chat assistance, website and server maintenance and repair for hundreds of customers.-Technical writer for the KnowledgeBase, a public web hosting tutorial resource.- Received consistent accolades for exceptional service for web hosting and billing support

Created fact sheets, videos and still assets for media distribution and video game box art using dev units and Final Cut ProManaged trade show booths, giving interviews to media and assisting wherever neededTracked industry trends and provided company-wide daily updates on key events

Set new best practices and trained staff at multiple high-traffic locations, resulting increased store membership, customer satisfaction ratings and game reservation ratios.#1 U.S. store in subscription and reservation ratios for 3/2010

Promoted greater than tripling in profits of a startup through multiple lead roles 1000x increase in player-based promotion of games on social media through creation of social media communities with in-game integration, crafting, filming, hosting, editing, and participating in regular esports tournamentsPrevented $150,000+ of loss in fraud prevention via IP cross-referencingContent Designer across multiple titlesChampioned hack research and preventionPatch tested and supervised deployment of regular game updates

Provided a safe and welcoming learning environment for Kindergarten-8th grade childrenResolved conflicts amongst children and parents, fostering critical thinking, patience and empathy