Michael Hendricks Email & Phone Number

Portland, OR, US

Kirkland, Washington

Strategic game development from concept to completionAsset designer: 300+ characters, items, worlds and storiesBeta testing and game balancing supervisor Web design and maintenance: http://silentprotagonist.games

Portland, Oregon

Website, social media, mobile, and email archive provisioning for financial and security compliant institutions. Primary contact and liaison between internal teams and clients during implementation.Tech writer and training development for internal resources

Portland, Oregon Area

Primary liaison for 150+ server and workstations across various OSTechnical writer for internal policy documentsPreparation and compliance of SOC II Type II and clientele auditsContract negotiation with outside law firms and vendors on behalf of CIOSecurity patrol and equipment compliance

Portland, Oregon Area

Gardena, CA

OSHA compliant standards across plumbing, electrical, carpentry, tile work and landscaping projects

Culver City, CA

- Provided tier 3 phone and chat assistance, website and server maintenance and repair for hundreds of customers.-Technical writer for the KnowledgeBase, a public web hosting tutorial resource.- Received consistent accolades for exceptional service for web hosting and billing support

El Segundo, CA

Created fact sheets, videos and still assets for media distribution and video game box art using dev units and Final Cut ProManaged trade show booths, giving interviews to media and assisting wherever neededTracked industry trends and provided company-wide daily updates on key events

Greater Los Angeles Area

Set new best practices and trained staff at multiple high-traffic locations, resulting increased store membership, customer satisfaction ratings and game reservation ratios.#1 U.S. store in subscription and reservation ratios for 3/2010

El Segundo, CA

Promoted greater than tripling in profits of a startup through multiple lead roles 1000x increase in player-based promotion of games on social media through creation of social media communities with in-game integration, crafting, filming, hosting, editing, and participating in regular esports tournamentsPrevented $150,000+ of loss in fraud prevention via.

Torrance, CA

Provided a safe and welcoming learning environment for Kindergarten-8th grade childrenResolved conflicts amongst children and parents, fostering critical thinking, patience and empathy

In Progress, English, Music, Marketing

Activities and Societies: Myriad Literary Journal

Diploma, Creative Writing

Creative Writing