As a Customer Success Manager, I oversee a portfolio of over 250 accounts, contributing to more than $2.39M in SaaS ARR. My primary goal is to deliver a seamless and high-quality customer experience by driving the adoption of core product features, reducing churn, and ensuring the timely resolution of customer inquiries through close collaboration with internal teams.Key Responsibilities:- Risk Management: Proactively identify and mitigate risks that could lead to customer churn… Show more As a Customer Success Manager, I oversee a portfolio of over 250 accounts, contributing to more than $2.39M in SaaS ARR. My primary goal is to deliver a seamless and high-quality customer experience by driving the adoption of core product features, reducing churn, and ensuring the timely resolution of customer inquiries through close collaboration with internal teams.Key Responsibilities:- Risk Management: Proactively identify and mitigate risks that could lead to customer churn, ensuring long-term client retention.- Relationship Building: Cultivate strong relationships with clients by understanding their pain points, offering tailored solutions, and identifying opportunities for growth and revenue expansion.- Product Advocacy: Act as the voice of the customer, gathering and relaying valuable feedback to internal teams to drive product enhancements and improve operational processes.I am committed to consistently developing and implementing strategies that enhance customer satisfaction, foster loyalty, and contribute to the overall success of our clients and our company. Show less

As a Relationship Success Manager, I foster strong connections between customers and talent, ensuring an unwavering delivery of value. I thrive on both nurturing existing relationships and cultivating new business opportunities within our client base. In addition, I am dedicated to enhancing the employee experience for each Ubiminder, overseeing career growth, benefits, and overall satisfaction. My commitment extends to voicing customer and talent concerns internally and championing… Show more As a Relationship Success Manager, I foster strong connections between customers and talent, ensuring an unwavering delivery of value. I thrive on both nurturing existing relationships and cultivating new business opportunities within our client base. In addition, I am dedicated to enhancing the employee experience for each Ubiminder, overseeing career growth, benefits, and overall satisfaction. My commitment extends to voicing customer and talent concerns internally and championing improvements that amplify the value we provide to our customers. Show less

In my role as Tech Recruiter Lead, I was responsible for overseeing and mentoring our recruitment team, driving continuous improvement and high-performance standards. I engaged closely with American clients, guiding them through recruitment strategies, candidate negotiation, and interview processes. By identifying and assessing top talent remotely in Brazil, I contributed to building exceptional remote teams for US companies. My responsibilities also encompassed developing effective talent… Show more In my role as Tech Recruiter Lead, I was responsible for overseeing and mentoring our recruitment team, driving continuous improvement and high-performance standards. I engaged closely with American clients, guiding them through recruitment strategies, candidate negotiation, and interview processes. By identifying and assessing top talent remotely in Brazil, I contributed to building exceptional remote teams for US companies. My responsibilities also encompassed developing effective talent acquisition plans, refining recruitment processes through data analysis, and collaborating with the People department to enhance retention strategies for both development and recruitment teams. Show less

In my role as a Tech Recruiter, I specialized in identifying and evaluating exceptional remote talent for US companies, based in Brazil. I engaged closely with American clients, offering expertise in recruitment, candidate negotiation, and interview coordination. Utilizing metrics like Time to Hire and Conversion Rates, I continuously enhanced recruitment processes. Working alongside the Talent Attraction team, I created and implemented effective sourcing strategies, while also nurturing… Show more In my role as a Tech Recruiter, I specialized in identifying and evaluating exceptional remote talent for US companies, based in Brazil. I engaged closely with American clients, offering expertise in recruitment, candidate negotiation, and interview coordination. Utilizing metrics like Time to Hire and Conversion Rates, I continuously enhanced recruitment processes. Working alongside the Talent Attraction team, I created and implemented effective sourcing strategies, while also nurturing long-term candidate relationships to maintain an active pipeline. Additionally, I contributed to optimizing business operations through initiatives that enhance candidate and employee experiences, employer branding, and retention efforts. Show less

- Assist athletes on all steps of the exchange program process, from the gathering of necessary documents to enrollment in sports leagues and colleges.- Communicate and negotiate with schools the acceptance and scholarship opportunities for prospective athletes.- Act as a liaison between clients, suppliers, and stakeholders for all administrative matters

- Proactively engage with customers, reading cues and responding effectively- Active on a friendly and efficient cash wrap experience- Provide customers with the best shopping experience by asking questions- Process merchandise to be floor ready and maintain back room and under stock to brand standards- Replenishes merchandise to brand standards

Responsible for all tasks related to the care of two children, including but not limited to preparing meals, dropping off and picking up from school and extracurricular activities, helping with homework and assigned tasks and chores.

- Worked strategically with suppliers to identify possible issues withorders delivery developed action plans- Worked closely with suppliers to expedite the shipment of critical parts- Controlled different reports to maintain the measurements on target,having weekly meetings with high-level management to present information- Assisted as an escalation point of contact for buyers and suppliers, helping tofollow up on critical issues

- Placed purchase orders to fulfill stock at US Warehouse- Worked in different reports to maintain the measurements on target- Worked with suppliers to ship orders on time- Worked between suppliers and IBM A/P to resolve invoicing issues- Responsible for sending and controlling critical parts report, as well aspresenting to higher-level management

- Placed purchase orders to fulfill the urgent need from US customers- Worked with suppliers to ship orders on time- Worked between suppliers and IBM A/P to resolve invoicing issues- Selection of suppliers for fulfillment through RFQ/online bid process- Kept reports and control of numbers and measurement, as well as presentingthem to higher-level management

Responsible for all tasks related to the care of two children, including but not limited to preparing meals, dropping off and picking up from school and extracurricular activities, helping with homework and assigned tasks and chores

- Responsible for material deliveries schedule- Telephone and personal attendant- Financial control of purchase orders- Payment of bills- General office work

- Phone contact with companies to offer the company’s products and services- Helped with documents, reports, and forms