Richard Silva Email & Phone Number

Denton, Tx, Us

Denton, Tx, Us

Addison, Tx, Us

Sanger, Tx, Us

Owner and operator of Melvin's Lakeside Services, a full service boat yard providing greater value to our customers when compared with other shops in the area.

Irving, Tx, Us

As a leader for Javelin’s Marketing Technology application development group, I provided thought leadership and solutions for clients using modern agile development principles. Work across multiple scrum teams to baseline and guide integrations to meet objectives. I am the conduit between stakeholders, business teams, and development teams to ensure design and goals are achieved.-> Built a team of developers and processes focused on delivering quick paced email development reducing time taken from handoff to delivery within hours.-> Implemented Agile SCRUM processes for in house development, improving delivery and quality of our platforms. Maintained an average 90% talent retention rate.-> Led cross-agency and cross-discipline team to develop and roll out omnichannel marketing performance Tableau dashboards across all AT&T consumer product lines and channels.-> Built a Campaign Management Suite Software as a Service (SaaS) platform targeting medium sized businesses used across clients; containing a campaign calendar, campaign reporting dashboard, audience builder (hyper personalization), email builder, and email deployment components.

Irving, Tx, Us

Analyzed, documented, and built enterprise data management solutions to meet the needs of current and future customers using innovative ideas based on open source technologies. The net result is a fast, low cost, manageable data warehouse environment.-> Built an incoming file analyzer and parser to allow flexible file formats to be imported into standardized target tables, saving time and resources from having to manually translate files to tables.-> Built a job scheduler and load balancer to maximize environment efficiencies.-> Integrated with over twenty external APIs, pulling near-time data to be fed into client facing dashboards for further analysis.-> Developed a number of internal tools to bring visibility to once once cryptic processes, cutting down on resolution times.-> Built monitoring processes to notify team members when something was not as expected (a monitor of monitors of sorts).-> Established standardized processing across the ETL environment, making trouble shooting easier for all team members.-> Designed and implemented standardized ETL repository containing commonly used functions and modules to aid in the development and stability of data processing.-> Built an automated system for importing non standard data, assimilate it, and allow users to peek at the data, build a standard output in order to allow for clean data storage.-> Developed a process for data de-dupe and aggregation while retaining the state of the original data using fuzzy logic algorithms.-> Designed and built Social Media consolidated data warehouse integrating with multiple API’s, data feeds, and email.-> Built a distributed load balancing master to master scheduling platform to help better utilize our infrastructure and data loads.

Round Rock, Texas, Us

Identified and automated workflow tasks dealing with MACD processes. Architect, Plan, Develop and Implement customer facing reporting web applications, providing a single source of information addressing the needs of the business minded as well as the detail oriented.• Designed and developed Actual state vs. Expected state application, allowing users to track configuration drift over time• Compiled Automation ROI Calculator to help identify areas of potential savings when implementing autonomous task automation• Developed a process to compare and report Expected vs Actual data points, lowering the risk of SLA failures• Saved $600,000 in annual licensing agreements by utilizing cloud based servers and Open Source Software• Reduced monthly cost for customers by 60%, increasing ROI by automating laborious tasks• Built an algorithm to analyze and associate dissimilar data saving the company $60,000• Developed customer facing Business Intelligence (BI) site providing:-- Business Oriented Dashboard-- Environment Health-- System Health Heads Up-- Powerful and Flexible Report Designer• Automated collection from over 15 dissimilar data sources• Identified and mapped over 2400 unique metrics later used by customers to better understand their environments utilization• Automated daily reports to solidify data assurance• Wrote a correlation engine combining multiple data sources to provide powerful informative reports• Developed a System Performance Indicator algorithm to easily spot unhealthy applications

Mclean, Va, Us

• Maintained performance and capacity monitoring for both Windows and UNIX environments• Communicated and trained consumers on leveraging existing infrastructure reducing capital expenditures• Developed intranet site for in-depth performance and capacity reports• Automated reports saving two hours daily for more constructive analysis• Wrote stored procedures compiling capacity metrics allowing both automated and dynamic report generation• Developed a method for disk space capacity forecasting enabling the data warehouse team to maximize current storage, saving the company $500,000 in storage and license fees

Frisco, Tx, Us

Communicated and documented solutions for both everyday and long term situations. Designed and deployed the payroll system using Visual Basic, Visual Basic for Applications (MS Office), SQL and, Stored Procedures, ensuring consistent and accurate payroll and reporting. Developed, documented and deployed a Skill based survey tool using ASP.Net, JavaScript, SQL, and Stored Procedures.- Updated, completed and documented the payroll, job costing and accounting system.- Trained the payroll and accounting system on the changes implemented.- Communicated openly with the customer when developing the companies first skill based survey to enabling Sales to calculate the skill base to sell company services. The project was completed on time and under budget.- Gathered, Designed and Documented a $600,000 fully configurable Voice Over IP lab environment allowing venders to certify products to be sold to customers.- Researched, Contacted and Negotiated price and contract with EDI solution providers.- Identified customer needs and developed a scalable and flexible application to track and report an audit of over 1400 telecom central offices.

Basking Ridge, Nj, Us

Conceptualized, designed, documented and implemented the process for performance management for Verizon Online’s customer facing email environment. Documented and reviewed the health and performance of a distributed environment daily with over 300 nodes using BMC Perform / Predict and in-house data warehouse.- Played a critical role in moving Verizon Online Email Industry Ranking from last to first place in six months; held first for seven months straight. Industry ranking done by Veritest by developing a standard plan of action shared with management.- Helped move Verizon Online in both Dial Up and Broadband service to the top of JD Power and Associates service provider ratings.- Built a Performance Management and Capacity Planning team.- Cut capital expenditures by 10% within the first year for Verizon Online by using standardized calculated methods of analysis.- Developed a series of Excel spreadsheets and Crystal Reports to use in conjunction with BMC’s Performance Assurance and Perceive applications to highlight areas of performance improvements, thus allowing for accurate forecasting and budget justification.- Administrated Crystal Enterprise for over 30 users breaking down the user privileges in distinct and function groups depending on needs of the business.- Automated the collection of data using VBScript, XML, COM, MS SQL DTS and, MS SQL Stored Procedures from a divers field of servers and applications including Unix, Linux, Oracle, Remedy, Exim, Openwave, BMC Patrol, EQ2000, RoboMon, HP Vantagepoint and, WebLogic. This automation increased the amount of time for the analyst to review data before presenting reports to Group Managers and Directors.- Managed meetings and conference calls, dealt with top executives concerning service outages generating a streamline environment for communication of outages and their resolutions on a daily, weekly, monthly and annual basis.

Computer Information Systems

Education record