• Entrusted with providing support tools to ~3,000 Claims Operations employees and measuring performance at the organizational, branch, and individual level• Developed forecasting model to estimate impact of COVID-19 on core claim operational functions, and continuously tracks business performance relative to historical benchmarks throughout the pandemic period• Deployed and managed Power BI dashboard utilized by operational team to identify claims with high potential for closure, connected in real-time to SharePoint server, and evaluated effectiveness of the project using statistically-driven analysis to determine significance and confidence of results• Evaluated effectiveness of internal operational initiatives and their association to key claim outcomes, providing direct insights to senior leadership in support of data-driven decision making• Created a wide variety of ad hoc reports, utilizing multiple tools to extract and combine complex data in order to deliver insights on trends relating to productivity, quality, and overall performance

Analyzed vast amounts of data through various programs to determine significant factors contributing to performance of over 500 clients based on worker’s compensation claims outcomesCollaborated with employees across various divisions to conduct analysis in as comprehensive a method as possible, while applying previous skillsets to assist othersShowcased analysis to executive leadership by leveraging data visualization tools to demonstrate findings of an 8-week project in a concise and understandable manner

Implemented 7 week training program to develop the skills and abilities of 40 young adults as they transition from camper to staff member.Communicated consistently with over 100 staff members to stay updated on the progress and growth of each CIT throughout the summer.Utilized limited resources to create and facilitate daily programs throughout the summer to engage large group with many diverse interests

Supervised a team of 20 counselors who were responsible for working with campers with special needs Served as liaison between special needs counselors and senior leadership team to enhance communication between both sides Facilitated vocational training program focused on teaching job skills to young adults with special needs to prepare them for work

Collaborated with 3 other counselors through constant communication, as well as daily de-briefing meetings to ensure the mental and physical needs of every camper was being metFacilitated evening activities through critical planning with co-workers, and building off feedback from supervisors, to successfully run engaging programs for children aged 10-12Mentored one special needs camper, integrating him in with the other campers of the cabin and making certain his needs were met at all timesMaintained responsibility for 18 campers during all hours of the day, ensuring safety and a positive atmosphere for all campers

Generated interest for BtownMenus through promotion of local and national chain restaurants to Indiana University studentsCollaborated with fellow team members to determine most effective methods to engage local students with BtownMenusInteracted with hundreds of students each shift, often holding impromptu, yet personalized conversations.