1. Revenue Growth: Increasing sales and profitability by identifying opportunities for upselling, cross-selling, and delivering value-added solutions to clients.2. Client Retention: Successfully retaining and renewing contracts with key accounts through proactive relationship management and addressing client needs.3. Strategic Planning: Developing and implementing strategic account plans aligned with the company's objectives to achieve mutually beneficial outcomes for both the… Show more 1. Revenue Growth: Increasing sales and profitability by identifying opportunities for upselling, cross-selling, and delivering value-added solutions to clients.2. Client Retention: Successfully retaining and renewing contracts with key accounts through proactive relationship management and addressing client needs.3. Strategic Planning: Developing and implementing strategic account plans aligned with the company's objectives to achieve mutually beneficial outcomes for both the client and the organization.4. Customer Satisfaction: Ensuring high levels of customer satisfaction by understanding client requirements, resolving issues promptly, and delivering exceptional service.5. Cross-functional Collaboration: Collaborating with internal teams such as sales, marketing, product development, and customer support to effectively meet client needs and drive business growth.6. Market Insight: Providing valuable market insights and feedback to the organization based on client interactions to inform product development, marketing strategies, and overall business decisions. Show less

• Analysis of customer leads through emails managed via the new Microsoft Bots platform.• Help raise the accuracy of Microsoft Marketing campaigns, mainly in Azure, Power BI, Office 365, Dynamics.• Improve the approach to customers by creating an accurate link with the sales department.• Proactively support new ideas that help improve the internal processes of campaigns.• Continuous training of the Bot

- Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders- Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future- Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities- Ensure company policies and legal guidelines are communicated all the way from… Show more - Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders- Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future- Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities- Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times.- Communicate and maintain trust relationships with shareholders, business partners and authorities- Oversee the company’s financial performance, investments and other business ventures- Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance Show less

THE COSTA RICA STAR NEWSPAPERDIGITAL MARKETING AND SALES DIRECTOR• Planned and executed all web, SEO/SEM, marketing database, email, social media and display advertising campaigns • Identified trends and insights, and optimized spend and performance based on the insights • Brainstormed new and creative growth strategies • Planned, executed, and measured experiments and conversion tests • Utilized strong analytical ability to evaluate end-to-end customer… Show more THE COSTA RICA STAR NEWSPAPERDIGITAL MARKETING AND SALES DIRECTOR• Planned and executed all web, SEO/SEM, marketing database, email, social media and display advertising campaigns • Identified trends and insights, and optimized spend and performance based on the insights • Brainstormed new and creative growth strategies • Planned, executed, and measured experiments and conversion tests • Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points • Collaborated with agencies and other vendor partners • Evaluating emerging technologies. Providing thought leadership and perspective for adoption where appropriate Show less

- Accomplished human resource objectives by training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.- Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production… Show more - Accomplished human resource objectives by training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.- Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.- Met financial objectives by forecasting requirements; analyzing variances; initiating corrective actions.- Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests on delivering training for new hires on AWS and/or cloud computing; exploring opportunities to add value to job accomplishments, and target on new markets.- Currently taking Lean SixSigma Green Belt certification Show less

• Responsible to provide personalized service to our VIP Client portfolio by scheduling meetings regularly and to offer all products and services of personal banking such as back accounts, credit cards, cross selling products.• Participate within any special projects to be developed and implemented in our department including quality, operative risk, environment and social responsibility.• Attract new customers, retain all the customers, achieving sales volumes and raised monthly gain… Show more • Responsible to provide personalized service to our VIP Client portfolio by scheduling meetings regularly and to offer all products and services of personal banking such as back accounts, credit cards, cross selling products.• Participate within any special projects to be developed and implemented in our department including quality, operative risk, environment and social responsibility.• Attract new customers, retain all the customers, achieving sales volumes and raised monthly gain greater market share continuously.• Certified Advisor on investment funds BAC San Jose to provide guidance to customers on new investments.• Not only able to meet the established metrics per month but exceeded them and provide new sight to the team on new work techniques in order to achieve them.• Work along with Marketing team combining the ability, skills, capacity and experience on new project and test project for future campaigns not only for department but our organization. Show less

• Responsible for processing customer orders at a high level manner by consistently achieving and surpassing Key Performance Indicators.• Constantly maintained strong communication with teams overseas with the purpose of having the most updated processes and reports.• Integrated team with the purpose of emphasize company’s culture and created strong relations across all the departments.• Able to work quickly and accurately with minimal supervision.

• Accommodated 23 professionals into integrated team and implemented internal customer review boards in each functional area.• Integrated team with training and professional accreditation in functional areas and top to top meetings with business unit General Managers.• Provided new ideas on training duties by creating a survey for Customer Satisfaction purposes.• Lead cross team initiatives to meet continual operational and business improvement objectives, along with revenue goals… Show more • Accommodated 23 professionals into integrated team and implemented internal customer review boards in each functional area.• Integrated team with training and professional accreditation in functional areas and top to top meetings with business unit General Managers.• Provided new ideas on training duties by creating a survey for Customer Satisfaction purposes.• Lead cross team initiatives to meet continual operational and business improvement objectives, along with revenue goals by customer and carriers.• Documentation, metrics and process improvement related to carrier / customer implementation or conversion. Show less

• Responsible for meeting Field/customers Service Level Agreement targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators.• Successfully organized a team over 40 people at a level where goals were met on a short period of time without having attrition being affected.• Monitoring and controlling team customer care, effective planning, staff training and development, organization and time management.• Integrated team with… Show more • Responsible for meeting Field/customers Service Level Agreement targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators.• Successfully organized a team over 40 people at a level where goals were met on a short period of time without having attrition being affected.• Monitoring and controlling team customer care, effective planning, staff training and development, organization and time management.• Integrated team with training and higher performance in functional areas to work together knowing the business needs so others could not be affected if any changes were needed to be made.• Integrated team with training and higher performance in functional areas to work together knowing the business needs so others could not be affected if any changes were needed to be made.• Maintaining good staff relations through effective communication, leadership, discipline and motivation Show less